Using the VPN service

Registering for the VPN Service

You must first register to use the VPN Service, if you haven't already you can register here : VPN Registration

You can also reset your VPN password using the above link.

VPN Configuration Options

There are two options available when configuring a VPN connection, the recommended SSL(Secure Sockets Layer) protocol or IPSec (IP Security). Both options provide a secure tunnel but the SSL is generally more reliable and works well if you have a less than optimum connection (poor Wi-Fi or broadband connection). SSL also works well in places like hotels or cafes where the Wi-Fi may be restricted and would block an IPSec connection, if you can access a secure web page (https) then the SSL VPN should work. SSL can also be useful for less technical users as the bulk of the configuration is handled by the installation of the VPN application or package.  If you install the VPN client then you will be able to configure two connections, one SSL and one IPSec , then select the best option to connect with depending on where you are connecting from.

SSL VPN access

SSL VPN access is set up through a downloaded client application. The client uses the same protocols as are used for secure webpages and therefore is less likely to be blocked by the firewalls of remote ISPs. It is also less likely to suffer from disconnections caused by poor network performance.

Built-in VPN clients

Although the University recommends the SSL VPN using the client provided by FortiNet, many devices also have a built-in VPN client that you can use to connect. In-built VPN clients are only able to connect to the VPN using the IPSec protocol, if you need the SSL VPN then you must install the VPN client.

Android

iPhone, iPad and iPod Touch

Linux (Ubuntu)

macOS

Windows 7

Windows 8

Windows 8.1

Windows 10+11

SDX Supported Desktop

Need any help?

VPN Troubleshooting Guide