Learning Spaces Technology Support

LST operates a three-tier support system to ensure that your technical issues within our teaching spaces are addressed promptly and effectively.

Please note that LST only provides Level 1 and 2 support services to Centrally Supported General Teaching Spaces whereas Level 3 support is available across the University.

Please note the following distinctions:

Level 1 – We aim to resolve most problems either remotely or via telephone.

Level 2 – A member of the team will come out to assist you if the issue cannot be resolved remotely. In some instances, temporary kit or a workaround will be put in place to enable teaching to carry on. If there is a major equipment fault, the Timetabling Unit will be notified and the room may be temporarily unavailable.

Level 3 – An Audio Visual Repair service which is available across the University. This is a service which provides permanent fixes to faults and ongoing issues, it is not a quick response or workaround service.

Level 1 and 2 support is available during the following hours:

• Monday to Friday: 08:30 AM – 5:45 PM (during term time)
• Monday to Friday: 08:30 AM – 4:30 PM (outside of term time)

For information on semester dates, click here

Our Service Desk can be contacted via our helpline 504097 or by email learningspacestechnology@ed.ac.uk.

All of our teaching spaces have phones installed with our contact number on it or you can press hotkey 2 to be put directly through to us. 

Please call 0131 650 4097 if you need to use your mobile. 

If you are reporting an urgent problem with the AV, i.e. an issue disrupting teaching, then please phone this through so we can respond accordingly as per our support levels. 

If you need Level 1 or 2 support in a space not on the centrally supported general teaching spaces list, it may be a specialist space or School-owned/locally owned space. Some Schools run dedicated helpdesks for locally supported rooms.

Local School Helpdesks

There are also some areas which have their own local IT teams, CMVM for example which are listed below.

Little France User Services Tel: 0131 242 6393 Email: IS.Helpline@ed.ac.uk

Easter Bush User Services Tel: 0131 650 6205 Email: IS.Helpline@ed.ac.uk

Western General User Services Tel: 0131 651 8518 Email: IS.Helpline@ed.ac.uk

If you are not able to find the School's helpdesk or local IT help, contact the IS Helpline for further assistance. 

We do not support:

• Assistance in non-teaching spaces such as office areas
• Wi-Fi account creation or assistance, for further information please see Wifi access for guests
• Wired network account creation or assistance

For any user account issues (including Multi-Factor Authentication), e-learning or Library queries please contact the IS Helpline on 515151.