myPrint

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• Detailed information about your financial transactions 
• Hover over Printer Usage for more details about the print job you are being charged for
• You can change the date range using the filter button
• Click on the icons at the bottom of the page to export this information to PDF, HTML or CSV

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To view information about print jobs you have been charged for

1. Click on Filter to change the date range (if required)
2. Hover over the three dots next to the printer icon for more details about the print job
3. Click on the icons at the bottom of the page to export this information to PDF, HTML or CSV

Refunding a spoilt print job

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You have 28 days from the data of a print job to request a refund.

1. Locate the print job to be refunded and click on request refund
2. Select - Full Amount or Partial Amount (enter how much you want refunded)
3. Provide a reason for the refund request
4. Click Send

The support team will be notified of your refund request and it will either be refunded (in full or partially) or declined.

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• A list of your jobs waiting to be released on an EdPrintPull (follow-me) printer
• You can delete a job by clicking Cancel (they will be deleted automatically after 24 hours if you do not release them)

Staff and students have three print credit purses:

1. Personal Cash Print Credit

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1. select the amount you want to add
2. select - Add Value
3. You will be transfered to payment.ed.ac.uk - click Continue
4. Add - card details, billing address and email confirmation address - click Continue
5. Click - Confirm (if you are happy with the information)
6. An email from edprintpayment@ed.ac.uk will confirm your transaction - click Continue

Other ways to add personal cash credit 

• by Electronic Internal Transfer (eIT)

2. Free Quota Print Credit

Free Quota is provided to Staff and Postgraduate Researchers(PGR).

This free quota is either a one off allocation or is updated automatically. Please contact your local IT support if you want to discuss your allocation.

3. EDFQ Print Credit

New students automatically get £4 EDFQ print credit from Information Services.