Getting assistance with University IT services and your Mac. Help & Support buttonIn the dock, there is the following button, which will take you to the comprehensive IT and computing FAQs at /help-consultancy/it-help Image This is the recommended method to try initially whenever you need general IT assistance.Remote SupportWhen in contact with the IS Helpline, to help them initiate remote assistance on your supported desktop Mac, please do the following:Press the 'RemoteSupport' button in your dock: Image This will launch your default web browser and open at a 'UoE Remote Support' webpage.Enter the 'Session Key' the support colleague will give you and press 'Submit'.This should download and open a .dmg file beginning 'Bomgar....' to your Downloads folder.Run the 'Double-Click To Start Support Sesson.app' file inside it to allow the colleague to remotely connect to your Mac.Computer NameShould you need to know the name of your Mac as assigned by Information Services, it should automatically be displayed in the area near the clock, for example: Image An iMac, Mac Mini or Mac Pro with a wired network connection will have a name that pertains to its School, e.g. health-mac021MacBooks have names that are auto-generated by a 3-character code pertaining to the School and the machine's serial number, e.g. P5L-VMB3PUCynOHK.Supported BrowsersFor full details of the web browsers supported on University managed computers, please see:Supported Web BrowsersAdmin rightsTypically, users don't require permanent admin rights but rather can install all manner of managed software via the Self Service. For this reason, and in an effort to help increase general security on University-managed Mac computers, the Privileges method has been created.Installing PrivilegesOpen the Self Service app found in the dock or the Applications folder.At the bottom-left, click Log In, this will redirect to a University Login page.Search for "Privileges" in Self Service and install "Privileges - Admin Toggle".More information: Privileges This article was published on 2024-10-08