FAQs

EdPrintPull (follow-me) is the University's 'pull print service', i.e. a service where your print job is sent to and held on a central server and can be released by you at any printing device which supports this feature. In that sense, your print jobs 'follow' you wherever you are on campus.

You have 24 hours to release your print jobs on any of the devices on campus before they are automatically deleted.

• EdPrintPull (follow-me) device usage
• EdPrintPull (follow-me) device locations

Windows

In most applications (other than Microsoft Office)

1. Click File then Print.
2. Select the EdPrintPull queue, click Preferences.
3. Select Paper/Quality and then Colour.
4. Click OK and Print.

In MS Office apps

1. Click File then Print.
2. Select the EdPrintPull queue from the Printer drop-down menu.
3. Click Printer Properties
4. Select Paper/Quality and then Colour.
5. Click OK.

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macOS

On a University-supported Mac

Linux

On a University-supported Linux device (LCFG)

On a non-supported (personal) Linux device via MobilityPrint

1. Click File then Print.
2. Select EdPrintPull.
3. Click the Colour tab (or Printer Properties depending on the program).
4. Change the Colour Mode to Colour.
5. Click Print.

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iOS

1. Press the iOS Share icon and select Print.
2. Select the EdPrintPull queue from the Printer section.
3. Enter your University username and login password if asked.
4. Expand the Options menu down.
5. Confirm that Black & White is disabled, which causes the device to print in colour.
6. Select Print.

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Android

Issue: You sent a printjob to the EdPrintPull queue yesterday but cannot see it today to release it.

Resolution: You have up to 24 hours after sending the printjob to release it, otherwise it will be automatically deleted.

Issue: You sent a printjob to the EdPrintPull queue yesterday but cannot see it today to release it.

Resolution: Did you send the job to the old print service (cloud-mono or cloud-colour). Please check (under existing cloud print areas) to see if the area you want to print in has migrated - https://www.wiki.ed.ac.uk/display/ISKB/Rollout

Issue: You have forgotten or misplaced your University card and need to print.

Resolution: Select the onscreen keyboard icon and enter your UUN and active directory password when prompted.

Issue: Unable to login to an EdPrintPull device by swiping your University card on the card reader

Cause: If you have recently received a new or replacement University card, it may not be recognized by EdPrint.

Resolution: Associate your new card with your EdPrint account by swiping your University card at the EdPrintPull device, then enter your University username and password when prompted.

Issue: You see a prompt for username and password when swiping your University card even after associating your card

Cause: The onscreen keyboard on EdPrintPull devices don't support all special characters that you may use in your password.

Resolution: Please contact the IS Helpline to have your card registered manually, providing them the long card number displayed on the front of the card.

EdPrint does not support printing from a Chrome Book at this time

Loading the Bypass Tray

Before loading the bypass tray, close and then re-open the tray to reset the tray settings from any previous print jobs.

After loading the paper in the bypass tray, ALWAYS select Paper Type: Plain on the device screen. 

A4

Load A4 sheets with the long side towards the MFD.

Select Portrait or Landscape when prompted according to the print job settings you selected when printing. Portrait is default.

A3

Load A3 sheets with the short side towards the MFD.

Select Portrait or Landscape when prompted according to the print job settings you selected when printing. Portrait is default.

Labels

After loading the label sheets in the bypass tray, select Paper Type: Plain on the device screen. 

Don't select Paper Type: Labels or your print job will be deleted by the printer!

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Windows

In most applications other than Microsoft Office:

1. File, Print
2. Select the EdPrintPull queue, click Preferences
3. Select Paper/Quality and change the drop-down in Paper Source to Bypass Tray or Manual Feed
4. Click OK
5. Click Print

In MS Office apps

1. File, Print
2. Select the EdPrintPull queue from the Printer drop-down menu
3. Click Printer Properties
4. Select Paper/Quality and change the drop-down in Paper Source to Bypass Tray or Manual Feed
5. Click OK
6. Click Print

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macOS

On a University-supported Mac

MobilityPrint

Tray selection isn't supported using the EdPrint MobilityPrint queue 

Make sure to select Paper Type: Plain when prompted on the display after loading your media in the Bypass Tray. 

If you don't get prompted, before continuing remove your media, close and then re-open the tray to reset the tray settings.

Please close the Bypass Tray after use to reset it for the next person.

A minimum balance of 5p (cost of single print or copy job) is required to login to an EdPrint device.

Issue: On Mac operating systems earlier than macOS 10.12 (Sierra) you may receive the error 'no mountable file systems' when installing the package from https://edin.ac/mobilityprint-mac

Resolution: Please upgrade your system to macOS 10.14 (Mojave) or later via the Apple App Store.

Issue: When sending jobs to the EdPrintPull queue, they stick in the queue with the message 'Hold for authentication'. Clicking the circular arrow button next to them does nothing.

Cause: You may have entered your local Mac's username and password when setting up the EdPrintPull queue rather than your University credentials.

Resolution:

1. Delete any existing print jobs from the queue.
2. Open the Keychain Access.app from Macintosh HD > Applications > Utilities
3. Click login in the top-left box and Passwords in the box below it.
4. At the top-right, search for EdPrintPull.
5. Delete the 'network password' entry for it that you should find in there by highlighting it and pressing the Delete (or Backspace) button on your keyboard.
6. Send a new job to the EdPrintPull print queue. You should be asked for login credentials.
7. Enter your University username and password, and tick the box for it to remember them. 

Issue: When sending jobs to the EdPrintPull queue the first time, it doesn't send and you are not asked for your University credentials.

Cause: You may have entered your local Mac's username and password when setting up the EdPrintPull queue rather than your University credentials.

Resolution:

1. Delete any existing print jobs from the queue.
2. Open the Keychain Access.app from Macintosh HD > Applications > Utilities
3. Click login in the top-left box and Passwords in the box below it.
4. At the top-right, search for EdPrintPull.
5. Delete the 'network password' entry for it that you should find in there by highlighting it and pressing the Delete (or Backspace) button on your keyboard.
6. Send a new job to the EdPrintPull print queue. You should be asked for login credentials.
7. Enter your University username and password, and tick the box for it to remember them.

Issue: Print outs contain "ERROR: limitcheck

OFFENDING COMMAND: image

STACK: -dictionary-

This will affect iPhones and iPads with the latest updates (iOS 17).

Resolution: Avoid printing from iOS17 Devices. A software update for EdPrint is being investigated. 

Issue: You printed a B&W document from your own computer. You released the print job on a colour device and were charged for a colour print job.

Resolution: On the device: tick the 'Print in Greyscale' option before you click Print

Issue: You experience difficulties or cost irregularities when printing from Adobe Acrobat on an Apple Mac.

Resolution: Save the PDF, open it in the Mac's 'Preview' app and print from there.

myPrint is the web portal University users can access to manage their print account. It has the following main features:

• View and export your print and transaction histories
• View and cancel print jobs waiting to be released
• Add personal cash print credit
• Request a refund for a spoilt print job.

For full details, please see the myPrint user documentation page.

Logging in

Log into myPrint

Your print job appears twice as it gets routed through two print servers.

The print job only gets charged once, and you will see that the job cost is £0.00 for the first instance of your print job in the list.

Yes, if you'd prefer to see only your print jobs that you have released at an EdPrint MFP.

1. Click the Filter on button at the top-left of the table.
2. Type 'Release' into the Printer/Device Group box and select Type:ReleaseQueue.
3. Click Apply Filter.

'Scan to Email' uses the University's email service, which has to limit the size of an email that can be sent, including any attachments.

If you are scanning a large number of pages at once and use the the maximum quality scan settings, you may be find that your scanned job fails to send.

No notification of this failure can appear on the multifunction device's display, but a failure-to-send report will be printed out.

Workarounds

• Scan in smaller batches of pages instead of large numbers of pages at once.
• Use the default scan settings, which will produce smaller PDF attachments

To avoid accidentally sending your data to the wrong recipient the destination email address can't be changed in the scanning options.

Instead, scan to your University email address and then forward on from there if required.