Details of the support offered on a day-to-day basis. HTML UniDesk guides Using UniDesk UniDesk historical guides Some historical documentation may still be referenced but the screenshots may not match. Reports Training Guide V.4 (in pdf format) Analyst Training Guide for Problem Management V.4 (in pdf format) Problem management for incident management operators video instructions V.4 Additional guides for Team Admins UniDesk Team Admins Overview (in pdf format) UniDesk Junk Mail guidance (in pdf format) Pre-Supplied UniDesk Reports (in pdf format) Service Management Process Incident Management Process Problem Management Process Access is by request to the IS Helpline. This article was published on 2024-10-08
