Getting help

Help for end users

If you are having general problems you should contact the IS Helpline in the first instance. If you are having problems accessing particular electronic journals you should contact EdHelp.

EdHelp

In both cases provide as much information as possible about what you were trying to access, when you were trying to access it, any error messages and the steps taken to reproduce the problem.

Help for service providers

If you are a service provider and are interested in using Shibboleth please contact the IS Helpline in the first instance.

For more information on Shibboleth in general see:

For more information on the UK Access Federation see:

IS Helpline contact information

To get more help please:

EdHelp contact information

To get help with specific journals and articles contact EdHelp.

EdHelp is the University's enquiry service in the areas of Library, IT, Student Finance and Student Administration. This service is offered in-person by the EdHelp team in libraries and also online.

EdHelp