FAQs

Frequently asked questions about Software Services and software-related issues.

General Questions

We try to respond to an email on the same day it is received but please allow 1-3 working days for us to respond.

If we are operating at a reduced service level there will an automatic reply to your email with further information. 

Please do not email the individual team members.


We try to respond on the same day but please allow 1-3 working days for processing UniDesk calls. If you do not respond to any queries we may have within 5 working days, we will close the call.

Software Center App Approvals

Some applications in the Software Center (such as Microsoft Visio) require evidence of a software license purchase before we can approve the request. If you do not respond within 5 working days, the request will be rejected. You can request the software again but will need to supply the relevant information before the request can be approved.

Please note, some applications will be approved by your local IT Team rather than Software Services.


Please allow 1-3 working days for processing ePay orders.


ePay is for current University of Edinburgh students only. Orders placed by University of Edinburgh staff, students at other universities or members of the general public will be cancelled and refunded.


No, we cannot help you purchase an individual license.  Software Services administer site licenses and bulk purchase deals. Please contact your local IT or Procurement team for advice. 


Sorry, we cannot make software recommendations.


Sorry, we cannot make software supplier recommendations.


Generally speaking, no. We usually recover software costs from the College, School or individual level.


Occasionally, Software Services call for interest in collaborating on a software site license or special deal. Use the Software Interest form to call for interest or highlight other software you'd like a university deal for.

We will consider requests based on several criteria, including:

  • Number of users/Schools currently using software
  • Appeal to other users/Schools
  • Whether funding is available
  • Whether similar software is currently available.

Before filling out the form, please discuss your requirements with your local IT team and check the main deals to see if a deal already exists.


Software Services may be able to help you with user management or contract management. Please contact us to discuss.


Here are the shortcuts to our FAQ pages for our Main Software Deals.

AdobeArcGIS
EndnoteFlowJo
MatlabMinitab
NVivoRSpace
SPSS 

Installing Applications

How to install Managed Desktop applications. Many of our software packages are available to automatically install on University Managed machines via Software Center for PCs and Self-Service portal for Macs.

Using the Software Center

A guide to installing software onto a University Managed Windows Computer.

Self Service Portal

A guide to installing software onto a University Managed Apple Mac Computer.

If you cannot find the software you're trying to install on Software Center or Self-Service, or if you have bought the software externally, please contact IS Helpline for Admin rights to be granted to your managed desktop.

Annual Software Codes

Here is a list of all the annual codes request pages available in Software Services

Student Software Codes

SoftwareCodes Requests PageExpiresWho can use it
EndnoteEndnote Student FormAnnually All students
MindGenius

MindGenius Home Use Installation Request

 

MindGenius ONLINE Portal Request

              .

All staff.

All students.

MinitabMinitab Codes Request FormAnnually

Staff and students in subscribing schools only.

Minitab is also available on Open Access PCs.

NVivoNVivo Codes Request FormAnnuallyAll academic staff and students using it within the UK/ROI.
SPSSSPSS Codes Request Forms Academic staff and students in subscribing schools only. Not for NHS work.

SPSS AMOS

and Modeler

SPSS AMOS and Modeler Academic staff and students in subscribing schools only. Not for NHS work.
SASSAS Request Form Academic staff and students in subscribing schools only.
STATASTATA for CAHSS              .Academic staff and students in College of Arts, Humanities and Social Sciences only.

Staff Software Codes

SoftwareCodes Request PageExpiresWho can use it?
Adobe CC ExpressAdobe CC Express Login All staff
Adobe SignAdobe Sign All staff
EndnoteEndnote Staff FormAnnuallyAcademic staff
MathematicaMathematica for StaffAnnuallyAcademic staff in subscribing schools only.
Mindgenius

MindGenius Codes

MindGenius ONLINE

 All staff
MinitabMinitabAnnually 
NVivoNVivo Annually 
SPSSSPSSAnnually 
SPSS AMOS and ModelerSPSS AMOS and ModelerAnnually 
SASSASAnnually 

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