Frequently-Asked Questions (FAQs)

General

• Arrange setup of a supported Mac
• Request admin rights
• Which versions of macOS are compatible?

Email

• Access your Office 365 email account

Self Service

Printing

• Adding a printer
• My printer is not listed - Please contact the IS Helpline
• I'm unable to print - Please delete all printers and re-add them using the instructions at Self Service

Software

• Installing a piece of software
• Request addition of a piece of software to the Self Service
• Application on macOS version from mid-December 2024 will not launch

Data & Backups

• Connect to your personal University network space
• Connect to a University shared network space
• Recover lost or missing files and folders in OneDrive For Business
• OneDrive shows file sync errors. Help! - Run the 'Fix File Names' utility in the Self Service application.

Still need help?

Getting assistance with your supported Mac