Help with BI Tools & Data

How to get help with BI tools and University datasets

We aim for our Business Intelligence (BI) and Management Information (MI) tools to always be available and working as you expect. Should you encounter any issues see below for the support process.

SAP BusinessObjects and Power BI

If you have technical or usability issues with these tools please contact IS Helpline through the normal channels. Note that issues with reports themselves (for example, data quality or results) is devolved to each business area helpdesk that owns the data.

IS Helpline - Standard operating hours

If you have issues with specific standard reports then please contact the relevant business area helpdesk. These are listed in the Accessing Data page

Help with the data

If you need support in understanding specific University datasets, please visit the Core Data Hub, which contains data definitions and universe guides.

Access the Core Data Hub

For help or access requests for SusanISG-owned datasets only, please contact IS.Helpline@ed.ac.uk.

List of ISG-owned datasets in BI tools.

DatasetWhereDescription
Event BookingBusinessObjectsFor reporting against the Event Booking system
VRSBusinessObjectsFor reporting against Visitor Registration System
360eyesBusinessObjectsFor reporting on content usage / volumes in BI Suite
   
   

Availability and entitlement

The following groups are entitled to use this service:

- All Staff

Note: While access to these applications has a general entitlement it does not mean that data is accessible and access is granted by the Data Owners themselves. 

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