Step 2: Disconnect from eduroam and reconnect

Instructions to make your device forget the eduroam network before you try to reconnect.

IMPORTANT

To stop University network being spammed by rogue devices, we restrict the number of times per second any one user can log in.

If your eduroam connection has failed, please make sure you wait 30-40 seconds before trying again.

If issues persist, try the steps below.

Windows

  1. Click the Start Menu >> Settings (gear icon) >> Network & internet >> WiFi
  2. Click 'Manage known networks'
  3. Click the 'Forget' button next to 'eduroam' (assuming it is listed) and close the open window.
  4. Retry connecting to eduroam.

Mac

  1. Navigate to:  Apple Menu >> System Settings >> Wi-Fi    (or select the Wi-Fi symbol in the top-right corner and select 'Wi-Fi Settings...')
  2. Click the circular symbol with the 3 dots next to eduroam under 'Known Networks' (if listed) and then click 'Forget this Network...' and close the window (click 'Apply' to apply the changes if prompted / beforehand).
  3. Secondly navigate to:  Apple Menu >> System Settings >> General >> Device Management
  4. If listed ('eduroam', 'The University of Edinburgh' or another institution) click on it and then click the minus (-) symbol at the bottom of the window to remove it.
  5. Lastly, either hold the Command (⌘) key and press the Spacebar, or press the magnifying glass in the top-right corner to open 'Spotlight' search.
  6. Search for 'keychain' and open 'Keychain Access' when it appears.  (if prompted select 'Keychain Access' and NOT 'Passwords')
  7. Click the 'Login' tab on the left-hand side of Keychain Access then search in the upper-right corner for 'eduroam'
  8. Right-click (Ctrl + Click) any eduroam entries that appear on the right-hand side and delete them.
  9. Retry connecting to eduroam.

iOS

  1. Launch the Settings app on your iPhone or iPad.
  2. Tap on Wi-Fi.
  3. Tap on the info button next to the eduroam network name.
  4. Tap on Forget This Network.
  5. Retry connecting to eduroam.
  6. If issues persist, go to Settings > General > VPN & Profiles and remove any The University of Edinburgh profile and retry connecting to eduroam.

Android

  1. Go to the Wi-Fi section of your settings menu.
  2. Find the eduroam network.
  3. Long press it, then chose Forget.
  4. Retry connecting to eduroam.

Still need help?

Step 3: Install the University's root certificates

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