Introduction

The Application Support service provides managment of all related components of computing applications.

This includes:

  • application code
  • application servers
  • databases
  • database servers

Key objectives

Key objectives are to:

  • Provide a reliable IT environment for supported applications.
  • Manage the processing of problem reports and queries.
  • Analyse and resolve application problems.
  • Operate change control processes for amendments to existing applications and launch of new applications.
  • Develop small feature enhancements for existing applications.

Key targets

Key targets are to:

  • Provide better than 99.9% availability for the services.
  • Implement disaster recovery in less than one working day.
  • Maintain customer satisfaction for problem resolution and application enhancement.

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