MyEd Accessibility

Website Application accessibility statement in line with Public Sector Body (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

Accessibility statement for MyEd

This web application is run by the University of Edinburgh. We want as many people as possible to be able to use MyEd. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 500% without the text spilling off the screen
  • navigate most of the application using just a keyboard
  • listen to most of the application using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the text as simple as possible to understand. However, some of our content is technical, and we use technical terms where there is no easier wording we could use without changing what the text means.

How accessible this web application is

We know some parts of this application are not fully accessible:

  • The system requires JavaScript
  • Some tooltips are missing
  • Some links open new tabs or browser windows without adequate warning
  • When navigating using a keyboard a focus indicator shows where you have navigated to. This could be made clearer.
  • There are some areas where the colour contrast could be improved
  • The skip to main content option is available but does not consistently link to the correct location

What to do if you can’t access parts of this web application

If you need information on this web application in a different format like accessible PDF, large print, easy read, audio recording, braille etc, please contact the Information Services Helpline on 0131 651 5151 or use their online contact form:

 

We’ll consider your request and get back to you within 5 working days.

If you are a member of the University staff or a Student you can use the free Sensus Access accessible document conversion service.

Further information on assistive technology, creating accessible documents, and services IS provides for disabled users can be found on the University website.

Reporting accessibility problems with this application

We’re always looking to improve the accessibility of this application. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please contact the Information Services Helpline on 0131 651 5151 or use their online contact form:

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS) directly.

Contact details for the Equality Advisory and Support Service (EASS)

The government has produced information on how to report accessibility issues:

Reporting an accessibility problem on a public sector website

Contacting us by phone using British Sign Language

British Sign Language service

contactSCOTLAND-BSL runs a service for British Sign Language users and all of Scotland’s public bodies using video relay. This enables sign language users to contact public bodies and vice versa. The service operates 24 hours a day, 7 days a week. 

contactSCOTLAND-BSL service details

Visiting us in person

You can also contact us in person at one of our helpdesks:

Visiting our Helpdesk

All our helpdesks have hearing induction loops installed.  You can also find out about the acccessibility of our buildings:

Information on the accessibility of University Buildings

Technical information about this web application’s accessibility

The University of Edinburgh is committed to making MyEd accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Tooltips are not present for all icons and images. 

  • 1.1.1 - Non-text content  We plan to add text alternatives for all icons and images by September 2024. When we publish new content we will ensure that all images have text alternatives.

Some colour contrasts do not meet the minimum contrast levels required.

It is not always clear where the user has tabbed to on the page as the focus indicators could be more visible.

The skip to main content link does not behave in a consistent way and can take users back to the home page rather than the bypassing the navigation on the user's current page.

  • 2.4.1 – Bypass blocks We will ensure the skip to main content link consistently allows users to reach the main content of MyEd quickly and easily.

Links open in new tabs without adequate warning.

  • 3.2.2 – On Input We will test user understanding of the current warnings and how these could be improved.  

Some data validation error messages do not provide appropriate suggestions for correction.

  • 3.3.3 – Error suggestion We are auditing MyEd to identify all error messages and will ensure the message text provides meaningful instruction.

How we tested this system

This system was last tested in June 2023. The test was carried out by the University of Edinburgh’s Portal Services Service Manager.   

We tested the MyEd web application, available at https://www.myed.ed.ac.uk.   We tested:

  • the homepage of MyEd
  • the most-used MyEd content, as determined by our analytics
  • a random representative sampling of other MyEd content

We did not test any of the sites or applications that MyEd links to.

We tested the following functionality MANUALLY:

  • spell checking
  • data validation
  • scaling using different resolutions
  • options to customise the interface (magnification, font and background colour changing etc)
  • keyboard navigation
  • warning of links opening in a new tab or window
  • operability if Javascript is disabled
  • use with screenreading software (JAWS)
  • TextHelp Read and Write (assistive software)
  • Zoomtext (assistive software)
  • time limits
  • access to specialist help

We checked to see if any of the following were present:

  • information conveyed in colour or sound only
  • flashing or scrolling text

What we’re doing to improve accessibility

  • We will continue to work to address the issues that we identified and deliver a solution or suitable workaround as detailed above.
  • We use a design framework (EdGEL) which is stable and has been tested for accessibility issues. This cuts down, but doesn't totally remove, the risk of adding design elements that are not accessible. All the page and design elements for the website are run from the framework. 
  • We will continue to monitor system accessibility and will carry out further accessibility testing if significant changes are made to the user interface or if a service user raises an issue. Where a user is unable to access any content, we will ensure reasonable adjustments are in place to make sure no user is disadvantaged.

 

Accessibility improvements

Accessibility improvements, bug fixes and development work to fix issues will be recorded to keep a record of work completed.

Accessibility improvements

 

The statement was prepared on 12th July 2019. It was last updated on 25th September 2023.

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