Take Action on Quarantined Mails.

The headers below describe actions you can take on emails that have been quarantined.

To open and view your quarantine folder, click on the link: https://security.microsoft.com/quarantine?viewid=Email.

While you are in the folder and on the Email tab, select the quarantined email message by using either of the following methods:

  • Select the message from the list by selecting the check box next to the first column. The available actions are no longer greyed out.  

  • Select the message from the list by clicking anywhere in the row other than the check box. The available actions are in the details flyout that opens.

     

  • Using either method to select the message, some actions are available under  More or More options, by clicking on the 3 horizontal dots by the top right. 

After you select the quarantined message, the available actions you can take are described below.They are:

  • Request the release of quarantined email.
  • Preview email from quarantine.
  • Allow or Block email senders from quarantine.

If you don't have any emails caught in quarantine, all you will see is the notification that says: No data available. 


Preview Emails

After you select the message, use either of the following methods to preview it: 

  • On the Email tab: Select Preview message.
  • In the details flyout of the selected message: Select More options > Preview message. 

In the flyout that opens, choose one of the following tabs: 

  • Source: Shows the HTML version of the message body with all links disabled.
  • Plain text: Shows the message body in plain text. 

 

Delete Emails

After you select the message, use either of the following methods to remove it: 

  • On the Email tab: Select Delete messages.
  • In the details flyout of the selected message: Select More options > Delete from quarantine. 

In the Delete (n) messages from quarantine flyout that opens, use one of the following methods to delete the message: 

  • Select Permanently delete the message from quarantine and then select Delete: The message is permanently deleted and isn't recoverable.
  • Select Delete only: The message is deleted, but is potentially recoverable. 

Allow Email Senders

Tip: If the sender is already in your Junk email filter lists, Allow sender isn't available. 

The Allow sender action adds the message sender to the Safe Senders list in your mailbox. 

After you select the message, use either of the following methods to add the message sender to the Safe Senders list in your mailbox: 

  • On the Email tab: Select More > Allow sender.
  • In the details flyout of the selected message: Select More options > Allow sender. 

The flyout that opens indicates when the sender was successfully added to your Safe Senders list. Select Done. 

 

Block Email Senders

 Tip: If the sender is already in your Safe Senders list, Block sender isn't available. Remove sender from user block list is available instead. 

The Block sender action adds the message sender to the Blocked Senders list in your mailbox. 

After you select the message, use either of the following methods to add the message sender to the Blocked Senders list in your mailbox: 

  • On the Email tab: Select More > Block sender.
  • In the details flyout of the selected message: Select More options > Block sender. 

In the Block sender flyout that opens, review the information about the sender, and then select Block. 

If the sender is already in your Safe Senders list, Block sender isn't available. Remove sender from user block list is available instead. 


After you select the message, use either of the following methods to request its release: 

  • On the Email tab: Select Request release.
  • In the details flyout of the selected message: Select More options > Request release. 

In the Request release flyout that opens, review the information, select Request release. In the Release requested flyout that opens, select Done. 


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