Eventbrite (front end) Accessibility statement

Application accessibility statement in line with Public Sector Body (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

This accessibility statement applies to:

https://www.eventbrite.co.uk/signin/signup/?referrer=%2Fmanage%2Fevents%2Fcreate%2F

This website is bought and used by Apps Service Managements office at the University of Edinburgh. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Be able to use the website without needing to use a dragging function
  • Website can be viewed in both orientations on mobile devices

We’ve also made the website text as simple as possible to understand. However, some of our content is technical, and we use technical terms where there is no easier wording, we could use without changing what the text means.

Customising the website

AbilityNet has advice on making your device easier to use if you have a disability. This is an external site with suggestions to make your computer more accessible:

AbilityNet - My Computer My Way

With a few simple steps you can customise the appearance of our website using your browser settings to make it easier to read and navigate:

Additional information on how to customise our website appearance

If you are a member of University staff or a student, you can use the free SensusAccess accessible document conversion service:

Information on SensusAccess

How accessible this website is

We know some parts of this website are not fully accessible:

  • The site the requires the user to repeat information which was previously provided
  • There were instances of text as an image
  • Some URLs are not formatted correctly with meaningful hypertext
  • Colour contrasts do not necessarily meet the Web Content Accessibility Guidelines 2.2 AA standards
  • Not all content can be magnified to 200% and reflow is not enabled to 400%
  • Some information is conveyed by colour only
  • There is moving and flashing content
  • Not all content can be reached when navigating by keyboard
  • Selection displays are not clearly visible or lack colour contrast
  • Speech-to-text assistive software (for example, Dragon NaturallySpeaking) is not necessarily compatible with all browser configurations when using this site
  • Text-to-speech assistive technology (Job Access with Speech (JAWS)) is not necessarily compatible with all browser configurations when using this site
  • Some non-text content is missing alt text or has inappropriate descriptions
  • There are pop-ups and new browser tabs that open without warning
  • Captions are not functioning/not human corrected
  • There are no transcripts
  • There are no audio descriptions
  • Tooltips are enabled but rarely used and obscure some of the other content
  • There are time limits which vary in time and can’t be extended
  • Some parts of the websites are not fully compatible with mobile accessibility functionality
  • Items are not always coded and labelled correctly
  • Headings are not coded correctly

Feedback and contact information

If you need information on this website in a different format, including accessible PDF, large print, audio recording or braille:

  • Email: IS.Helpline@ed.ac.uk  
  • Telephone: +44 (0)131 651 515 (Information Services Helpline)
  • British Sign Language (BSL) users can contact us via Contact Scotland BSL, the on-line BSL interpreting service.

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this Website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, please contact:

  • Email: IS.Helpline@ed.ac.uk
  • Telephone: +44 (0)131 651 515 (Information Services Helpline)
  • British Sign Language (BSL) users can contact us via Contact Scotland BSL, the on-line BSL interpreting service.

We’ll consider your request and get back to you in 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint please contact the Equality Advisory and Support Service (EASS) directly:

Contact details for the Equality Advisory and Support Service (EASS)

The government has produced information on how to report accessibility issues:

Reporting an accessibility problem on a public sector website

Contacting us by phone using British Sign Language

British Sign Language service

Contact Scotland BSL runs a service for British Sign Language users and all of Scotland’s public bodies using video relay. This enables sign language users to contact public bodies and vice versa. The service operates from 8.00am to 12.00am, 7 days a week.

Contact Scotland BSL service details.

Technical information about this Website’s accessibility

The University of Edinburgh is committed to making its websites and applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is not compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard, due to the non-compliances listed below.

The full guidelines are available at:

Web Content Accessibility Guidelines (WCAG) 2.2 AA standard

Non accessible content

The content listed below is non-accessible for the following reasons.

Noncompliance with the accessibility regulations

The following items to not comply with the WCAG 2.2 AA success criteria:

We aim to improve our website’s accessibility on a regular and continuous basis. See the section below ('What we're doing to improve accessibility') on how we are improving our site accessibility. 

We will continue to address the accessibility issues highlighted, working alongside the software suppliers of Eventbrite to deliver a solution or suitable workaround.

Unless specified otherwise, a complete solution or significant improvement will be in place for those items within our control by October 2026. 

Disproportionate burden

We are not currently claiming that any accessibility problems would be a disproportionate burden to fix.

Content that’s not within the scope of the accessibility regulations

Maps

It is unlikely that the maps used within the website are fully accessible with all assistive technologies. However, maps are currently not within the scope of the regulations.

There is a lot of additional information available in different formats, including address written as text in the event information. 

The following items do not comply with the WCAG 2.2 AA success criteria:

  • Not all non-text content presented to users has alternative text
  • Colour is used as the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element
  • The map is not fully compatible with assistive software

What we’re doing to improve accessibility

We will continue to address the accessibility issues highlighted, working alongside the software suppliers of Eventbrite to deliver a solution or suitable workaround. Unless specified otherwise, a complete solution or significant improvement will be in place for those items within our control by October 2026. However, most of the issues are not within our control but sit with Eventbrite. We are in contact with Eventbrite to discuss how best to resolve these issues as soon as possible.

While we are in the process of resolving these accessibility issues, we will ensure reasonable adjustments are in place to make sure no user is disadvantaged. As changes are made, we will continue to review accessibility and retest the accessibility of this website.

Preparation of this accessibility statement

This statement was prepared on 1st October 2024. It was last reviewed on 19th November 2024.

The website was last tested on 1st October 2024. The testing was carried out by the Service Management team at the University of Edinburgh using both automated and manual methods. The site was tested on a PC, primarily using the browsers Microsoft Edge (127.0.2651.105), Firefox (129.0.1) and Google Chrome (127.0.6533.120). Recent world-wide usage levels survey for different screen readers and browsers shows that Chrome, Mozilla Firefox and Microsoft Edge are increasing in popularity and Google Chrome is now the favoured browser for screen readers:

WebAIM: Screen Reader User Survey

The aforementioned three browsers have been used in certain questions for reasons of breadth and variety.

We ran automated testing using Axe DevTools and then manual testing that included:

  • Spell check functionality;
  • Scaling using different resolutions and reflow;
  • Options to customise the interface (magnification, font, background colour, etc);
  • Keyboard navigation and keyboard traps;
  • Data validation;
  • Warning of links opening in new tab or window;
  • Information conveyed in the colour or sound only;
  • Flashing, moving or scrolling text;
  • Use with screen reading software (for example JAWS);
  • Assistive software (TextHelp Read and Write, Windows Magnifier, ZoomText, Dragon Naturally Speaking, TalkBack and VoiceOver);
  • Tooltips and text alternatives for any non-text content;
  • Time limits;
  • Compatibility with mobile accessibility functionality (Android and iOS);
  • Any drag functionality and alternatives;
  • Consistent help functions;
  • No need to re-enter data already submitted;
  • Any cognitive tests.

Change Log

This section will receive updates as and when accessibility improvements are made to the website.

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