Card not working

If a University card appears not to work in ANY of the access control doors or turnstiles around the Universiy, there are a number of possible reasons.

  • The card itself could be faulty. In this case, the IS Helpdesk will be able to arrange for a replacement card to be issued.
  • The card has been deleted from the access control system, because a staff contract has expired, a student course has come to an end, or a student has not paid their fees.
  • The card is brand new (not a replacement) and the card details have not yet been loaded into the access control system. The system is updated overnight, so the card should work the following day.

If none of these situations apply, please contact the IS Helpline.

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