Issues with Ultraslim docking stations

Users experiencing the following issues should raise a warranty ticket with HP by phoning 0800 9177241 and quoting the pin 80098.

• When or of off the docking station, the laptop doesn’t resume from hibernation (shows a black screen) and user needs to power off manually.
• Laptop fails to recognise USB devices, both on and off HP Ultraslim docking station, and during laptop use or after hibernation.

Issues with docking station with external monitors

Additionally, if users have an 2013 version of the Ultraslim docking station with external monitors and experience any of the issues listed below, before raising a ticket for these, they or their IT support staff should try to apply the following firmware:

ftp://ftp.hp.com/pub/softpaq/sp65001-65500/sp65034.exe

To check the version of the Ultraslim docking station, check the following link from HP:

https://support.hp.com/gb-en/product/hp-2013-ultraslim-docking-station/5450893/model/5450894/document/c04133153

If, after applying this firmware, the issues persist, or they are using a different connection method to the monitors and experience any of the following problems, they should please raise a ticket:

• Flickering monitors when running from the docking station.
• Monitors go blank for a number of seconds when running from the docking station.
• On some docking stations with dual monitors, some of the graphics options for primary display and screen resolution are disabled.

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