Skip to main content
Schools & departments
MyEd
Submit search
Computing
Information Services
Subsite menu
Home
Desktop and personal computing
Desktop and personal computing
Open-access computers
EdPrint - Personal Print, Copy and Scan
SelectPrint
Software
Secure access to systems from off campus
WiFi networking
Privacy Notice for Guest WiFi
Connecting to University file storage
Supported desktops
Windows 11
Select PC
IT facilities for conferences and events
DataSync
Off-site Working
Azure Virtual Desktop (AVD)
Remote software
Guide to accessing remote software
Virtual Labs Service
FAQs
Privacy notice: Remote support
ResNET
ResNET
Managing and connecting your ResNet devices
ResNet - Help and FAQs
Communication and collaboration
Communication and collaboration
Online and Digital Events Service
Email
Office 365
Business Reporting & Analytics
SharePoint Online
IS Managed Mobile Service
Telephones
MyEd Portal
Wiki Service
Event Booking
Electoral Voting Service
UniDesk
Committee Intranets
SMS text messaging
EventsAIR
Using Eventbrite
Miro
ELM
Application Development
Application Development
Application Support Service
ID Management
Application Hosting
Visitor Registration System
Visitor Management System
Application Usability Service
Document Management
Project Management
Software Development
System Design and Implementation Service
User Testing Service
Audio Visual and Multimedia
Audio Visual and Multimedia
Teaching Spaces
Equipment Loans
Audio Visual Repair
Digital Signage
Website Development Service
Graphic Design Service
Web hosting
Computing Infrastructure
Computing Infrastructure
File and disk storage services
Network
Authentication and authorisation
Unix
Virtual hosting
Cloud Computing Service
IT-Labs
Subsite mobile menu
Home
Desktop and personal computing
Expand/collapse submenu
Open-access computers
Expand/collapse submenu
Flexible Learning Spaces
Locations
Expand/collapse submenu
King's Buildings
Expand/collapse submenu
Murchison House
Noreen and Kenneth Murray Library
James Clerk Maxwell Building
Nucleus Building
Central Area
Expand/collapse submenu
Main Library
Hugh Robson Building
Old College
Appleton Tower
Edinburgh College of Art Library
Minto House Library
Holyrood Campus
Expand/collapse submenu
Dalhousie Land
Halls of Residence
Expand/collapse submenu
Pollock Halls
Mylne's Court
Richmond Place
Availability of open-access computers
Entitlement
Conditions of use
Software
Expand/collapse submenu
PC software
Apple Mac software
EdPrint - Personal Print, Copy and Scan
Expand/collapse submenu
Adding a print queue
MyPrint
Expand/collapse submenu
Personal Cash Print Credit Refund Policy
Printing, copying and scanning
Expand/collapse submenu
Print and copy costs
EdPrintPull (follow-me) Printer Locations
Expand/collapse submenu
Open-Access Printer Locations
Restricted-Access Printer Locations
FAQs
Privacy notice: print, copy, scan
SelectPrint
Expand/collapse submenu
selectPrint - MFD serial number location
Software
Expand/collapse submenu
Software for Staff and Schools
Expand/collapse submenu
How To Order
Delivery of Orders
Software for University Units
Software Packaging Requests (for installing on 10+ Managed Desktops only)
Software Interest (for submitting notes of interest for site licences across units/schools).
Software Testers
Software for Students
Expand/collapse submenu
Student Software List
Main Software Deals
Expand/collapse submenu
Adobe
Expand/collapse submenu
Adobe CC Express Login
Adobe Sign Request
Adobe FAQs and Resources
ArcGIS
Expand/collapse submenu
ArcGIS Online
ArcGIS Changes
ArcGIS FAQs and Resources
Endnote
Expand/collapse submenu
Purchase Endnote
EndnoteWeb
Endnote Request Form
Endnote FAQs and Resources
FCS Express
Flowjo
Expand/collapse submenu
Flowjo FAQs and Resources
GraphPad Prism
Mathematica
Expand/collapse submenu
Purchase Mathematica
Mathematica Student Request Form
Mathematica Staff Request Form
Matlab
Expand/collapse submenu
MATLAB FAQs and Resources
Microsoft
Expand/collapse submenu
Ordering Microsoft at the university
Microsoft home or personal use
Getting Microsoft Software
Office365 Campus benefit
Azure Dev Tools for Teaching
Microsoft EES
Expand/collapse submenu
Microsoft EES Participants
Microsoft Select
Microsoft FAQs and Resources
Expand/collapse submenu
Microsoft Forms
Upgrades and Maintenance
MindGenius
Expand/collapse submenu
Mindgenius Request Form
Mindgenius Online Request Form
Minitab
Expand/collapse submenu
Purchase Minitab
Minitab Request Form
Minitab FAQs and Resources
NVivo
Expand/collapse submenu
Nvivo for schools
Staff & student home use
Nvivo deal
NVivo Codes Request Form
NVivo for Temporary International Use Request Form
NVivo FAQs and Resources
RSpace
Expand/collapse submenu
Rspace Trial Request Form
SAS
Expand/collapse submenu
SAS Request Form
SAS Home Use Agreement
SPSS
Expand/collapse submenu
Purchase SPSS
SPSS for staff and students
Expand/collapse submenu
SPSS Request Form
SPSS AMOS and Modeler
SPSS FAQs and Resources
Expand/collapse submenu
Copyright Acknowledgement Info
SPSS Copyright Form
SPSS licensing model
SPSS License Codes Explained
Installing using codes
Other software
Expand/collapse submenu
Apple software
ASReml
Corel
Other Software Deals
Overleaf
Sigmaplot
STATA for CAHSS College
Zoom
Latest Software News
FAQs
Secure access to systems from off campus
Expand/collapse submenu
Introduction
Registering
Using the VPN service
Help and support
WiFi networking
Expand/collapse submenu
Configure eduroam WiFi on your device
eduroam connection issues
Expand/collapse submenu
Step 1: Try reactivating your account
Step 2: Disconnect from eduroam and reconnect
Step 3: Install the University's root certificate
Step 4: Check the eduroam WiFi network status
WiFi access for guests and alumni
WiFi FAQs
Visit-Ed Guest WiFi Service
Expand/collapse submenu
Visit-Ed Welcome!
Privacy Notice for Guest WiFi
Connecting to University file storage
Expand/collapse submenu
Connect to University file storage in Windows
Connect to University file storage in macOS
Connect to University file storage in Linux
Request DataStore Access
Supported desktops
Expand/collapse submenu
macOS
Expand/collapse submenu
Background and Benefits
The Supported Mac Desktop
Expand/collapse submenu
Arrange setup of a supported Mac
Expand/collapse submenu
Supported Mac operating systems
MDM Profile Approval
The NoMAD Menu
Support
Security & Sustainability
Self Service
Data Storage and Backups
Expand/collapse submenu
Low disk space on Macs
MacOS Office 2021 Upgrade
MacOS Upgrade
Frequently-Asked Questions (FAQs)
Windows 10
Expand/collapse submenu
Training
Expand/collapse submenu
Training and guidance
Supported desktop
Installing Applications
Teaching Spaces
Office 2021 Upgrade
What is DirectAccess and how do we use it
MDM (iPad)
Windows 11
Windows 8
Expand/collapse submenu
Understanding the tiles
Group Shortcuts
How to Close Apps
What is the WinX Menu?
Charms
Common Keyboard Shortcuts
Pinning Apps
Using the Apps View
Connecting to a WiFi Network (eduroam)
Connecting to a WiFi Network (eduroam) before logging in
Accessing the Application Catalog
Determine Email Service and Configure Mail Client
HP Elitebook 820, 840 and 850 G3 Laptop Driver Issues
Expand/collapse submenu
Issues with Ultraslim docking stations
Decommissioning MDSD (Windows 8) and SD7 (Windows 7) Support desktops
Windows 11
Select PC
IT facilities for conferences and events
DataSync
Expand/collapse submenu
Getting started
Web Interface
Expand/collapse submenu
Uploading files & creating folders
Moving Files And Folders
Deleting and restoring files
Navigation menu
Personal settings
Desktop Clients
Expand/collapse submenu
ownCloud Desktop Client for OSX
ownCloud Desktop Client for Windows
ownCloud Desktop Client for Linux
Mobile Clients
Expand/collapse submenu
Setting up the ownCloud Android app
Setting up the ownCloud iOS app
Sharing
Expand/collapse submenu
Sharing files with other DataSync users
Sharing files with users outwith the University
Unsharing files
Synchronise
DataSync FAQs
External Storage
WebDAV
Off-site Working
Expand/collapse submenu
Getting set up
Expand/collapse submenu
University services - VPN or RDP
Remote Desktop
Connecting to University file storage
Cloud-Based File Storage
Accessing other University services off-site
Helping you work remotely
Azure Virtual Desktop (AVD)
Expand/collapse submenu
Setting Up and Configuration
General Use of the Remote Desktop Client (RDC)
Service Overview
Help and Support
Remote software
Guide to accessing remote software
Virtual Labs Service
FAQs
Privacy notice: Remote support
ResNET
Expand/collapse submenu
Managing and connecting your ResNet devices
ResNet - Help and FAQs
Communication and collaboration
Expand/collapse submenu
Online and Digital Events Service
Expand/collapse submenu
Advice and Guidance
Which Tool to Use
Supported Tools
User Stories
Email
Expand/collapse submenu
Mail directories
Expand/collapse submenu
Staff directory
Student directory
Searching the mail directories
Cleaning up the Edinburgh email directory policy
Mailing lists
Expand/collapse submenu
Introduction
New mailing list service
Mailing list availability and entitlement
Instructions for using Sympa
Expand/collapse submenu
Using lists as a subscriber
Login to Web Interface
Superlists and sublists
Mailing List Creation
Subscribe to a Mailing List
Unsubscribe from a Mailing List
Subscriber Options
List Owner Instructions
Remove a Mailing List
Add/Remove List Owners
Add/Remove List Members
Add list members singly - web interface
Add multiple list members - web interface
Add list members via data sources - web interface
Remove list members via web interface
Add list members via email
Adding a list moderator
Setting up a moderated list
List email commands
List user email commands
List owner email commands
List moderator email commands
Requesting a mailing list
Getting help with mailing lists
Mail relay services
Expand/collapse submenu
Mail relay services
Policy on control of incoming email
Rejection Messages
Expand/collapse submenu
Error Messages
Address blacklisted in Spamhaus
Address blacklisted in MAPS
Address blacklisted in local blacklist
ClamAV found bad content
Sophos found virus
Relaying denied
Bad HELO data
Spam score (number) too high
Access denied
Bad filename in attachment
Unwanted attachment type
Bad filename in URL
Message exceeds maximum fixed size (number)
Content blocked due to source IP characteristics
Contacting postmaster
Viruses
Expand/collapse submenu
FAQ
Dangerous messages
Viruses in email
Anti-spam and Anti-virus measures
Local Blacklists
Public Blacklists
Whitelisting
Forged emails
Receiving emails not addressed to you
Setting up systems that generate mail
Email relay help
Mail Domain Settings for DMARC, DKIM and SPF
Office 365
Expand/collapse submenu
What is Office 365?
Expand/collapse submenu
Office 365 Subscription Details
Office 365 Apps Review
Email & Calendar
Expand/collapse submenu
Room Resources
Teams
Expand/collapse submenu
Try the New Microsoft Teams
Getting the most out of Hybrid Meetings
Expand/collapse submenu
Meeting Organisers
Expand/collapse submenu
Teams Room FAQs
Attendee and Participants
Hosts & Presenters
Expand/collapse submenu
Teams Rooms on the day
Building and Facilities Managers
Get Started
Teams FAQs
New Features in Teams
Teams for Teaching
Teams Meetings
Breakout Rooms
Teams Webinars
Teams Town Halls
Teams Live Events
Expand/collapse submenu
Teams Live Events FAQs
Chat, teams, channels, apps and settings
Teams Meeting Recordings on SharePoint and OneDrive
Voice
Teams use cases
SharePoint Solutions Service
Expand/collapse submenu
SharePoint Online Noticeboard
About the SharePoint Solutions Service
Expand/collapse submenu
What is the SharePoint Solutions Service?
SharePoint Site Types
Migrations Service
Case Studies
Expand/collapse submenu
Edinburgh Award Case Study
Pair Up in Edinburgh Case Study
Student Ambassador Project Case Study
Industrial Action SharePoint Site and Employee Declaration Form
Solutions
Expand/collapse submenu
Building Occupancy Solution
Expand/collapse submenu
Building Occupancy App - FAQs
Quick Tips
How to Access SharePoint Online
User Guides and Training Resources
Expand/collapse submenu
User Guides
Expand/collapse submenu
Training Courses
Quick Tips
Resources for Students
Resources for Staff
User Forum and Communities of Practice
Help and Support
Expand/collapse submenu
Classic SharePoint Sites Information and Support
SharePoint Accessibility Statement
CAHSS Intranet Support
OneDrive for Business
Expand/collapse submenu
How to Access OneDrive For Business
Help and Support
Expand/collapse submenu
Quick Tips
Microsoft Lists
Microsoft Stream
Expand/collapse submenu
Get Started with Stream
Help and FAQs
OneNote and Office Online
Expand/collapse submenu
Delve
Accessibility in Office 365
Office 365 Add-ins
Expand/collapse submenu
Process Flow
Skype For Business
Business Reporting & Analytics
Expand/collapse submenu
Help with BI Tools & Data
BI Community Hub
BusinessObjects (BI Suite)
Expand/collapse submenu
Overview and Access
Tutorials & Learning Resources
Top New Features (March 2024)
Known Issues & FAQs
Advanced Licences
Managing your reports - a guide
Power BI
Expand/collapse submenu
Introduction
Viewing Reports in Power BI
Creating and Sharing Power BI Content
Training Resources for Power BI
Power BI Licences
Power BI Gateway
Paginated Reports
Power BI FAQs
Power BI Mailing List
QlikView
Qlik Sense
University Datasets
Non-University datasets
Your Data Responsibilities
Privacy Notice
SharePoint Online
IS Managed Mobile Service
Expand/collapse submenu
Introduction
Telephones
Expand/collapse submenu
Using the telephone service
Expand/collapse submenu
Make and receive calls
Telephone handsets
Expand/collapse submenu
Standard analogue handset
DTerm series handset
DT series handset
G series cordless handset
SP350 SoftPhone Installation
Voicemail
Expand/collapse submenu
Setting up voicemail
Accessing your messages using a phone
Terminating voicemail
Conference calls
University telephone directory
Phone Sharing
Quick start guide
Contact Telephone Operations
SoftPhone Overview
Fault reporting
Moves and changes
New extensions and telephones
Telephone charges
Expand/collapse submenu
Telephone installation charges
Monthly charges and billing
Telephones notice board
Policy and strategy
MyEd Portal
Expand/collapse submenu
Introduction to MyEd
Expand/collapse submenu
MyEd for students
MyEd for staff
MyEd for applicants
Availability and entitlement to MyEd
Help and support
Expand/collapse submenu
Logging in to MyEd
Using MyEd
Favourites
MyEd on your mobile
MyEd Alerts and Announcements
MyEd Feedback
Portal Services Roadmap
Wiki Service
Expand/collapse submenu
Introduction to the Wiki
Availability and entitlement
Using the service
Help and support
Event Booking
Expand/collapse submenu
Introduction
Availability and entitlement
Using the system
Privacy Notice for Event Booking
Accessibility statement
Help and support
Audience Updates
Electoral Voting Service
Expand/collapse submenu
Introduction
Availability and entitlement
Using the Electoral Voting Service
Help and support
UniDesk
Expand/collapse submenu
Introduction to UniDesk
Availability and entitlement
Help and Support
Frequently asked questions
Expand/collapse submenu
Why do I see more than my own incidents in my "Own" selection?
I'm 2nd line, and an incident stays in my selection although I have set "Resolved by 2nd line"
Should I pass the incident back to the originating operator group?
How do I find out which team includes operator X...
Privacy notice
Accessibility statement
Committee Intranets
Expand/collapse submenu
Committee Intranet Setup Form
SMS text messaging
Expand/collapse submenu
Introduction
Availability and entitlement
Using SMS text messaging
Help and support
Expand/collapse submenu
Getting started with Text Anywhere
Expand/collapse submenu
Using Text Online
Using TextCampaign
International numbers
Managing your address book
EventsAIR
Using Eventbrite
Miro
Expand/collapse submenu
Miro Teams
Miro Boards
Miro apps and integrations
User Stories
Expand/collapse submenu
Making Collaboration Easy with Miro
Miro within Edinburgh College of Art
Help & Support
Miro Status
ELM
Expand/collapse submenu
Introduction to ELM
Getting Started and Examples
Expand/collapse submenu
Examples of how-to use ELM with prompts
Expand/collapse submenu
1. Code Writing
2. Writing a Literature Review
3. Summarising a material
4. Searching for academic information
5. Learning a subject
6. Developing teaching plan
7. Creating assessments
8. Generating research ideas
9. Checking LLM's response to tutorial questions
10. Create templates
Guidance for working with Generative AI (“GenAI”) in your studies
Generative AI Guidance for Staff
Expand/collapse submenu
About GenAI
Legal and security perspective
AI for Researchers
Training
EU Guidelines for AI Systems
Availability and Entitlement
Help and Support
Feedback
ELM Update Roadmap
Application Development
Expand/collapse submenu
Application Support Service
Expand/collapse submenu
Introduction
Availability and entitlement
Using the service
Reports for supported services
Supported web browsers
Expand/collapse submenu
Firefox on Windows - Troubleshooting Tips
Help & Support
ID Management
Expand/collapse submenu
Introduction
Availability and entitlement
Using IDM
Help and support
IDAM Market Engagement Sessions
Application Hosting
Expand/collapse submenu
FAQs
Visitor Registration System
Expand/collapse submenu
Introduction
Availability and entitlement
Using Visitor Registration System
Privacy Notice for Visitor Registration
Help and support
Visitor Management System
Expand/collapse submenu
Introduction
Availability and Entitlement
Using Visitor Management System
Help and Support
Privacy Notice for Visitor Management System
Application Usability Service
Expand/collapse submenu
Introduction
Availability and entitlement
Help and support
Document Management
Expand/collapse submenu
Introduction
Help and support
SharePoint Online
Project Management
Expand/collapse submenu
Introduction
Availability and entitlement
Using the service
Project Management Resources
Privacy Notices
Expand/collapse submenu
ASTA Privacy Notice
Software Development
System Design and Implementation Service
Expand/collapse submenu
Introduction
Availability and entitlement
Using the service
User Testing Service
Expand/collapse submenu
Introduction
Availability and entitlement
Using the service
Help and Support
Audio Visual and Multimedia
Expand/collapse submenu
Teaching Spaces
Expand/collapse submenu
List of teaching spaces
Interactive 360 degree images of Teaching Spaces
Expand/collapse submenu
Nucleus
Expand/collapse submenu
Nucleus 2.06 - Rowan
Nucleus G.02 - Elm Lecture Theatre
Nucleus 1.14 - Oak Lecture Theatre
Nucleus 1.15 - Larch Lecture Theatre
Nucleus 2.03 - Hawthorn Teaching Studio
Nucleus 2.07 - Yew Lecture Theatre
Nucleus B.01 - Alder Lecture Theatre
Support
Guidance
Expand/collapse submenu
AV Training
Microphones
Chalkboard Training
BYOD
Assistive Listening Technologies
Expand/collapse submenu
Central Area
King's Buildings
Holyrood
New College
Lauriston Place
Hybrid Classroom
Equipment Loans
Expand/collapse submenu
Frequently Asked Questions
Accessibility Statement
Audio Visual Repair
Digital Signage
Expand/collapse submenu
Advertising on Digital Signage
Website Development Service
Expand/collapse submenu
What we do
Who we are
Graphic Design Service
Expand/collapse submenu
What we do
Our recent work
Using the Graphic Design Service
Who we are
Web hosting
Expand/collapse submenu
Introduction
Availability, Entitlement & Charges
Using the service
Web Hosting Service Options
FAQs
Help and support
Computing Infrastructure
Expand/collapse submenu
File and disk storage services
Expand/collapse submenu
Backup
Archive
Expand/collapse submenu
Introduction
Availability and entitlement
Accessing the archive
Help and support
FTP
Expand/collapse submenu
Introduction
Availability and entitlement
Accessing the FTP service
Help and support
Network
Expand/collapse submenu
Network Replacement Project
Expand/collapse submenu
Project Overview
Frequently Asked Questions (FAQ)
Replacement Schedule
Changes to Working Practices
Network charging
Expand/collapse submenu
Installation charges
Maintenance charges
Service charges
Other services
Sponsored connections
Network Time Service
Expand/collapse submenu
Introduction
Availability and entitlement
Using the Network Time Service
Help and advice
Certificates
Expand/collapse submenu
What is a certificate
Getting a certificate
Services offered to external organisations
Netjobs
IT Infrastructure Standards
Authentication and authorisation
Expand/collapse submenu
Multi-Factor Authentication
Expand/collapse submenu
Register
Expand/collapse submenu
Choosing an authentication method
Microsoft Authenticator app
authenticator.cc Desktop Authenticator App
Hardware Tokens (Security Keys)
Alternative authenticator apps
Phone call
Text message
Help and support
Expand/collapse submenu
Get MFA Support
Frequently asked questions
MFA and Travel
What is Multi-Factor Authentication?
Your University Login
Expand/collapse submenu
Entitlement and Sign-up
University Login password reset tools
Memorable Word
Frequently-asked Questions (FAQs)
Central Authorisation Service
Expand/collapse submenu
Introduction to the Central Authorisation Service
Availability and entitlement
Getting help
Shibboleth
Expand/collapse submenu
What is Shibboleth
Availability and entitlement
Getting help
Access control doors
Expand/collapse submenu
Access problems
Door managers
Requesting new doors
Policy and strategy
Unix
Expand/collapse submenu
Unix OS Support
Expand/collapse submenu
Overview of Linux Operating System support
Getting help with Unix Operating System support
Virtual hosting
Expand/collapse submenu
Introduction
Availability and entitlement
Technical description
Requesting virtual machines
Getting help
Cloud Computing Service
Expand/collapse submenu
Researcher Cloud Service (Eleanor)
IT-Labs
Breadcrumb
Home
Information Services
Computing
Computing Contact
Computing Contact
Computing Contact
This article was published on
2024-10-08
