Accessing Zoom

IMPORTANT

If you used your @ed.ac.uk email address to sign up for a Zoom account prior to the University's Zoom service being available, you can use the steps below to migrate it to the new service before accessing Zoom via the clients listed below.

If you used any other email address to sign up for Zoom (for example, @institution.ed.ac.uk or a personal email address) then you will have additional steps to complete when migrating your account.

Access your existing account first via https://www.zoom.us/signin, then, in your Profile, click edit beside your email address and change it to your @ed.ac.uk email address. 

If you do not complete this step, you will encounter issues when migrating.

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Migrating

1. Navigate to https://ed-ac-uk.zoom.us/signin  (don't substitute the dashes for dots)
2. You will be redirected to the University login page. Enter your usual University username and password.
3. Click the "Confirm your email address" box and an email will be sent to your University address.
4. In the email, click the "Switch to the new account" box or paste the link in the email into a browser.
5. A new browser window will ask you to acknowledge the account migration.
6. Click the "I Acknowledge and Switch" box, and a confirmation should be displayed or emailed to you once complete.
7. The confirmation email may mention the email address of the Uni's Zoom service owner. Please ignore this, as this is being addressed with Zoom.
8. Your personal @ed.ac.uk Zoom account should now have been migrated over to the University's corporate account.

Webinar / Large Meeting / Room license holders: Please note, the University is currently (as of 22.06.20) working through the billing / admin issues for these licenses, and account holders will be updated in due course.

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Known issues when migrating a Zoom account

There is a known issue that can occur with the message "Something went wrong when you tried signing in with SSO" and a code (WEB_aab29b8daa2cf20107f2d88893269f56) displayed. 

Potential Solution 1: 

1. Access your existing account by signing in to https://www.zoom.us/signin, via your web browser
2. Then, navigate to your profile page, click "edit" beside your email address and change your email address
3. Next, activate your account using that email address and your University password on the University's SSO at: https://ed-ac-uk.zoom.us 

Potential Solution 2:

This solution involves terminating your already existing Zoom account as a last resort solution. Do not attempt this solution if your account has access to webinars, large meetings or room licenses.  This solution may not be possible if you are a licensed member of someone else's Zoom account. You may have to speak to the owner of the Zoom account first. 

1. Access your existing account by signing in to https://www.zoom.us/signin, via your web browser
2. Then, download any recordings, meeting details or other data that  you need
3. Next, click "Account Management", then "Account Profile" and finally click "Terminate my account".
4. Then, sign in at https://ed-ac-uk.zoom.us to activate your account

Installation

1. Click Start and search for and open the Software Center.
2. At the top-right, search for Zoom.
3. Choose to install the Zoom client.

Usage

1. To protect your personal IP address details, it is recommended to connect to the Virtual Private Network (VPN) before using Zoom.
2. Launch the Zoom app from your Start menu, click Sign In and choose Sign in with SSO.
3. It should automatically be filled in with ed-ac-uk.zoom.us, so press Go.
4. After a short pause, log in with Your University Login details and you will be logged into the app.
5. Subsequent times you open the app it should log in directly.

Installation

1. Open the Self Service app from the dock or your Applications folder.
2. At the top-left, search for Zoom.
3. Choose to install the Zoom client.

Usage

1. To protect your personal IP address details, it is recommended to connect to the Virtual Private Network (VPN) before using Zoom.
2. Launch the Zoom app from your Applications folder.
3. It should automatically be filled in with ed-ac-uk.zoom.us, so press Continue and  Allow as necessary.
4. Log in with Your University Login details in the browser that opens and you will be logged into the app.
5. Subsequent times you open the app it should log in directly.

NOTE: You may receive the message "Do you want to allow this page to open "zoom.us", to which you should answer Allow.

Installation

Contact your local Linux system administrator who will be able to add Zoom to your package install list.

Usage

1. To protect your personal IP address details, it is recommended to connect to the Virtual Private Network (VPN) before using Zoom.
2. Launch the Zoom app from the the Gnome / Internet Menu, click Sign In and choose Sign in with SSO.
3. Enter   ed-ac-uk.zoom.us   (don't substitute the dashes for dots)
4. Press Go and you will be redirected to the University login page.
5. Enter your University username and password in the format  username@ed.ac.uk   (e.g. jbloggs@ed.ac.uk or s0123456@ed.ac.uk)
6. You should then be returned to the app and logged in.

Installation

Download and install the Zoom Windows client (24.9MB)

Usage

1. To protect your personal IP address details, it is recommended to connect to the Virtual Private Network (VPN) before using Zoom.
2. Launch the Zoom app, click Sign In and choose Sign in with SSO.
3. Enter   ed-ac-uk.zoom.us   (don't substitute the dashes for dots)
4. Press Go and you will be redirected to the University login page.
5. Enter your University username and password in the format  username@ed.ac.uk   (e.g. jbloggs@ed.ac.uk or s0123456@ed.ac.uk)
6. You should then be returned to the app and logged in.
7. The app may start off minimised to the task bar. If so, please click it there to show it.

NOTE: When the login switches to your browser, you may receive the message "Do you mean to switch application?", to which you should answer Yes.

Installation

Download and install the Zoom Mac client (30.5MB)

Usage

1. To protect your personal IP address details, it is recommended to connect to the Virtual Private Network (VPN) before using Zoom.
2. Launch the Zoom app, click Sign In and choose Sign in with SSO.
3. Enter   ed-ac-uk.zoom.us   (don't substitute the dashes for dots)
4. Press Continue and you will be redirected to the University login page.
5. Enter your University username and password in the format  username@ed.ac.uk   (e.g. jbloggs@ed.ac.uk or s0123456@ed.ac.uk)
6. You should then be returned to the app and logged in.

NOTE: You may receive the message "Do you want to allow this page to open "zoom.us", to which you should answer Allow.

Installation

Please visit Installing or Updating Zoom on Linux on Zoom Support for a list of installation methods covering multiple Linux distros.

Usage

1. To protect your personal IP address details, it is recommended to connect to the Virtual Private Network (VPN) before using Zoom.
2. Launch the Zoom app, click Sign In and choose Sign in with SSO.
3. Enter   ed-ac-uk.zoom.us   (don't substitute the dashes for dots)
4. Press Go and you will be redirected to the University login page.
5. Enter your University username and password in the format  username@ed.ac.uk   (e.g. jbloggs@ed.ac.uk or s0123456@ed.ac.uk)
6. You should then be returned to the app and logged in.

Installation

1. Open the Apple App Store app.
2. Search for Zoom Cloud Meetings and install it.

Usage

1. To protect your personal IP address details, it is recommended to connect to the Virtual Private Network (VPN) before using Zoom.
2. Launch the Zoom app, click Sign In and choose Sign in with SSO.
3. Enter   ed-ac-uk.zoom.us   (don't substitute the dashes for dots)
4. Press Go and you will be redirected to the University login page.
5. Enter your University username and password in the format  username@ed.ac.uk   (e.g. jbloggs@ed.ac.uk or s0123456@ed.ac.uk)
6. You should then be returned to the app and logged in.

Installation

1. Open the Google Play Store app.
2. Search for Zoom Cloud Meetings and install it.

Usage

1. To protect your personal IP address details, it is recommended to connect to the Virtual Private Network (VPN) before using Zoom.
2. Launch the Zoom app, click Sign In and choose Sign in with SSO.
3. Enter   ed-ac-uk.zoom.us   (don't substitute the dashes for dots)
4. Press Go and you will be redirected to the University login page.
5. Enter your University username and password in the format  username@ed.ac.uk   (e.g. jbloggs@ed.ac.uk or s0123456@ed.ac.uk)
6. You should then be returned to the app and logged in.