The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to Leading the way in contextual admissions 13 July, 2016 The University will soon have an online contextual admissions checker for all students considering… Edinburgh Napier go live with UniDesk 05 July, 2016 After signing up to UniDesk earlier this year, Edinburgh Napier University have now successfully… Developing an ongoing relationship 29 June, 2016 IS Applications have recently completed a project to update the online administrative platform… BI Suite – A Summer Success 22 June, 2016 Recent changes made by IS have dramatically improved the availability of BI Suite during the… JIRA upgrade on the way 21 June, 2016 JIRA is used to track software bugs, and is also a tool for project management work flows and… Staying ahead of USS pension changes 21 June, 2016 The Pensions Office and IS Applications have completed a project to deliver the information… On the road with Office 365 16 June, 2016 Service Management have developed a 'road show' to train users across the University on… Infrastructure upgrade for EUCLID 16 June, 2016 IS Applications have just finished work on a project to improve the infrastructure for EUCLID, the… Personalised notifications for students 14 June, 2016 Project Services have just finished the planning stage for a personalised notifications and… Ensuring continuity of service 14 June, 2016 The Online Print Credit (PCounter) application was on a system that was at end of life and on… … 54 55 56 57 58 59 60 61 62 This article was published on 2024-10-08
