The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to Media Hopper training on offer 09 June, 2016 Information Services are offering training sessions on using Media Hopper, the University's… EVES and Events Booking applications upgraded 09 June, 2016 Two popular services offered by the Service Management team have been successfully upgraded from… Pick your brains with Burke, Hare & more 07 June, 2016 The University has recently released a free 3D app that takes users on a virtual tour of the… £5 a month mobile contract 25 May, 2016 Following a recent Scottish Government procurement of mobile service supplies to Public Sector… IS Applications Lunchtime Seminar - The journey to EdWeb and beyond 20 May, 2016 Colleagues from across the University joined us for our latest Lunchtime Seminar on EdWeb, the… Interested in Agile project management? 20 May, 2016 IS Applications have developed a set of publicly available resources for anyone new to Agile, the… Easing the 'Applicant to Student' journey 18 May, 2016 In response to feedback from a number of academic schools within the University, work is being done… Delivering IT Services 24/7 06 May, 2016 IS Applications Division monitor and record information on IT service availability, to help meet… Edinburgh Cityscope – Hello World! 02 May, 2016 This exciting new project will provide a tool that even novice app developers can use to help us… Media Hopper – Create, Publish, Share, Discover 22 April, 2016 Did you know that we have our own video hosting and sharing website at UoE? … 54 55 56 57 58 59 60 61 62 This article was published on 2024-10-08
