The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to Document Management Delivered for IS HR team 14 February, 2017 The project to implement a document management solution for IS HR has now been completed. There was… Worktribe Upgrade 14 February, 2017 Plans are now under way to upgrade and enhance the University's research management… Successful Service Launch of Library Membership Registration 14 February, 2017 The Library Self Registration Service was successfully delivered on 26th January through the LMP006… Buildings Maintenance enters the mobile era 08 February, 2017 We have successfully completed our migration to the new online Estates Helpdesk and the system is… Stable Services over Christmas and New Year break 11 January, 2017 IS Applications Production Management have reported that the University systems service… Sound, Camera, Action . . . 24 November, 2016 A project funded by the CIO's Innovation Fund has begun to deliver news stories from IS… 7 things about...Derrick Matheson 24 November, 2016 The latest in a new series of informal staff profiles. 7 questions: 4 about the person's work… Push for leaner energy consumption 24 November, 2016 A project to determine the strategic direction the Estates Department will need to record energy… Project Assurance delivers mail for less 24 November, 2016 The University's mail exchange relay system service, which pushes mail to Office 365, has been… College portfolios under one roof 10 November, 2016 Muriel Mewissen has been appointed Portfolio Manager for the three Colleges until 31st January 2017… … 51 52 53 54 55 56 57 58 59 … This article was published on 2024-10-08