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An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.

The main benefits of the CMDB for the University include:

- more cost effective management of IT services

- reduced downtime through more effective change management underpinned by better impact analysis

- better risk management and improved security

- improved compliance with technology and legislative requirements

- better service for staff and students .

The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.

Further information about the project can be found at: