We are a technical section within IS so mostly we deal with computing support officers and user support. We can be contacted via email, Unidesk or in person. The contact points for services within the section are as follows but we would prefer calls passed in Unidesk to emailed enquiries:For ISG Datacentre enquiries:Unidesk: IS ITI Enterprise ServicesEmail: is-datacentre-mgmt@mlist.is.ed.ac.ukFor Active Directory, Windows Server and Windows virtual hosting related enquiries:Unidesk: IS ITI Enterprise ServicesEmail: archteam@ed.ac.ukFor all other enquiries including Linux, LCFG, authentication, cloud hosting, email infrastructure services:Unidesk: IS ITI Enterprise ServicesEmail: ext6033@ed.ac.ukYour email will be forwarded to our incident management system. If you don't specify who your message is for, it will be allocated to the most appropriate member of the section. Our aim is to provide an initial response within one working day, and to progress or resolve your query within five.IS HelplineIf you are an end-user of our services then your first point of contact should be the IS Helpline. HTML Contact the IS Helpline This article was published on Tuesday 8 October 2024
