Contacting Us

We are a technical section within IS so mostly we deal with computing support officers and user support. We can be contacted via email, phone, Unidesk or in person.

The contact points for services within the section are as follows:

For Active Directory, Windows Server, MacOS X Server and Windows virtual hosting related enquiries:

Unidesk: IS ITI Enterprise Windows

Email: archteam@ed.ac.uk

For Linux, Unix, and Unix-based virtual hosting, storage services, EASE,Shibboleth and LCFG related enquiries:

Unidesk IS ITI Enterprise Unix

Email: ext6033@ed.ac.uk

For ISG Datacentre enquiries:

Unidesk: IS ITI Datacentre Management

Email: is-datacentre-mgmt@mlist.is.ed.ac.uk

 

Your email will be forwarded to our incident management system. If you don't specify who your message is for, it will be allocated to the most appropriate member of the section. Our aim is to provide an initial response within one working day, and to progress or resolve your query within five.

IS Helpline

If you are an end-user of our services then your first point of contact should be the IS Helpline.

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