Who works in User Services. Heads of sectionNameRolePhoneEmailIngrid FehrDirector of User Services ingrid.fehr@ed.ac.ukBarry CroucherHead of Help Services51 3812barry.croucher@ed.ac.ukNeil BruceHead of Operational Services50 3468neil.bruce@ed.ac.ukAbdul MajothiHead of Relationship Management50 3333abdul.majothi@ed.ac.ukAll other User Services staffUse the University's staff search facility to contact all other staff.Staff phone and email searchOrganisation chartSee our organisation chart to find out who works in which team. Document User Services Directorate Org Chart - April 2025 (384.96 KB / PDF) This article was published on 2024-10-08