The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to 7 things about...Eva Barrett 09 November, 2016 The second in a new series of informal staff profiles. 7 questions: 4 about the person's work… Annual Production Management report 09 November, 2016 Production Management oversee a wide range of services across the University including a large… Sprint to Success 08 November, 2016 Mairi Fraser and Bruce Darby recently led a seminar reflecting on why and how the first EdWeb… Future proofing our work 03 November, 2016 Starting in November, teams in IS Applications will be working with our business partners to… Support for Innovation Projects 03 November, 2016 54 projects have been approved for this years CIO Innovation Fund and Tim Gray from Project… Be a name not a number 02 November, 2016 IS Applications is about to begin a concerted effort to make more students aware of their… New Look for Projects Website 02 November, 2016 The Projects Website has been migrated to the University's new content management system,… An ISG get-together 27 October, 2016 A packed lecture theatre in George Square was the scene of the latest ISG All Staff meeting. The… 7 things about...Maurice Franceschi 26 October, 2016 The first in a new series of informal staff profiles. 7 questions: 4 about the person's work… Lunchtime Seminar - Sprint to Success 26 October, 2016 Reflecting on the first EdWeb code sprint this summer, this seminar will look at how the growing… … 52 53 54 55 56 57 58 59 60 … This article was published on 2024-10-08
