The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to Clearing Cleared! 25 August, 2016 Clearing 2016 was a high profile project brought about by the decision to accept some applicants in… Secondment Opportunity – Business Admin Manager 22 August, 2016 Would you like to join our senior management team, delivering professional services to the Division… COM026: Wiki upgrade completed 17 August, 2016 Well ahead of the annual start of term change freeze, significant improvements have been made to… EdWeb Collaboration and Development Framework planning completed 16 August, 2016 The planning stage of the EdWeb project UWP012 has completed. Edinburgh Cityscope - focusing on users 22 July, 2016 Edinburgh Cityscope is an ambitious project to create a hub to act both as a repository, and as a… Update for key Finance systems 15 July, 2016 Eight key Finance Department applications, including the Finance channel on MyEd have been upgraded… Facelift for Projects website 15 July, 2016 The Projects website is being migrated to EdWeb, the University's new content management… Easy to use procurement process 15 July, 2016 A team from our Project Services section are currently working with the Procurement Office to carry… University hosts key conference 14 July, 2016 The Project Services section of IS Applications hosted the summer conference of the Scottish… Digital photograph submission for new staff 14 July, 2016 Newly employed staff at the University can now submit photographs electronically for their staff… … 54 55 56 57 58 59 60 61 62 This article was published on 2024-10-08
