After signing up to UniDesk earlier this year, Edinburgh Napier University have now successfully gone live and are making use of they key modules available to them. Students and staff at Napier now have an efficient, up-to-date tool for logging and managing all their IT queries. Image As a service management tool used to manage call volumes to front line IT Service Desks, the particular advantage of Unidesk is that it is tailor-made for the higher education sector. The University of Edinburgh was one of three universities that originally developed the product in 2010. Available 24/7, the five UniDesk modules are tailored to further and higher education process flows, allowing consistent service availability of above 99.9%. One of the central support managers at Edinburgh Napier recently said: We are really happy that we are up and running, and are looking forward to being part of the UniDesk family. Dawn DoddsEdinburgh Napier University Dawn also commended the support they have received, both during the launch in mid-June, and since then. Publication date 05 Jul, 2016
