The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to International Women’s Day 2019 – recognising Brenda Moon 05 March, 2019 To celebrate International Women’s Day 2019, the Boardroom at Argyle House is being named the… Music MOOC materials used to benefit on campus learners 26 February, 2019 Videos created for the Reid School of Music’s popular Fundamentals of Music Theory MOOC are now… MBChB extend use of new assessment tool Practique for Objective Structured Clinical Examination 26 February, 2019 Project MVM129 delivers a major milestone, golive for Year 6 OSCE Royal College of Art now Live with UniDesk 18 February, 2019 Royal College of Art becomes the 10th member to join the UniDesk National Service eOPAS Application is on version 5.7 06 February, 2019 The eOPAS application, supplied by Warwick International has been updated to version 5.7 A single point of access for Digital Research Services 27 January, 2019 A new Digital Research Services website has been published. Finance Helpline now live 27 January, 2019 The new Finance Helpline went live on 21 January providing a clearer route to Finance support for… Data Futures project has started 22 January, 2019 Data Futures is a transformational project run by the Higher Education Statistics Agency (HESA) to… Procurement Question Sets Review Completed 21 January, 2019 A full review of the procurement question sets for IS Applications has now been completed Pilot Completed for MyEd Notifications 15 January, 2019 The Notifications Service recently completed the pilot for delivering exam related notifications to… … 36 37 38 39 40 41 42 43 44 … This article was published on 2024-10-08
