The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to An ‘Edinburgh model’ for online teaching 13 November, 2019 A new, short online course: An Edinburgh Model for Online Teaching has been developed to assist in… Developing digital skills with student interns 08 November, 2019 The Digital Skills and Training team have appointed five new student interns to continue the… New videos aim to prevent mastitis in smallholder dairy cattle 24 October, 2019 A series of openly licensed training videos provide clear and easy to follow examples of good on… EUCLID performance improvements 11 October, 2019 EUCLID performance improvements project achieves 25% quicker page load times Interactive witchcraft map 27 September, 2019 New website launched visualises the data from the Survey of Scottish Witchcraft Database (1563 to… Welcome Week 12 September, 2019 Peter Mathieson, Principal, University of Edinburgh, Gavin MacLachlan, Vice-Principal, CIO and… Learning Technology Team of the Year Award 06 September, 2019 Information Services Group was recognised at the Association for Learning Technology awards this… Online learning celebrated in new publication 05 September, 2019 We've been pioneering online learning at the University since 2005. This new publication… Increased use of the Assessment & Progression Tool 03 September, 2019 The Assessment & Progression (APT) tool has been enhanced during 18/19 Assessment & Progression (APT) Enhancements 03 September, 2019 The Assessment & Progression (APT) tool has been enhanced during 18/19 … 32 33 34 35 36 37 38 39 40 … This article was published on 2024-10-08
