The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to Lecture Recording publication 02 September, 2019 A new lecture recording publication 'Delivering and Evaluation Lecture Recording', is now… Lecture Recording Student Guidance now online 02 September, 2019 Top tips for students now available Western General Hospital Library to move 26 August, 2019 WGH Library will open in the Medical Education Centre on 10 September 2019 BITS issue 24 out now 21 August, 2019 The latest issue of BITS, the Information Services Group magazine, is now available online. ISG staff finalists for national award 06 August, 2019 ISG colleagues are recognised as finalists for an award at the HR Network National Awards 2019. ETL Tool Implementation 30 July, 2019 Our Extract Transform and Load (ETL) tool implemented for use in the Enterprise Data Warehouse Online business MicroMasters programme is first in UK 23 July, 2019 Edinburgh has become the first university in the UK to offer a MicroMasters programme, giving… University of the the Highlands & Islands join UniDesk 19 July, 2019 UHI become the tenth partner in the UniDesk network Industry Relationship Management service supported by IS 19 July, 2019 A new collaborative service, working across the University of Edinburgh, is now to supported by… ISG student employee wins national award 15 July, 2019 Gina Maya Roberts, one of ISG’s recent interns, takes home a national award at last week’s ‘Student… … 33 34 35 36 37 38 39 40 41 … This article was published on 2024-10-08
