The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to Celebrating a year of success for digital skills 04 September, 2018 The Digital Skills and Training team recently held a lunch to celebrate the success of the past… Sharing practice worldwide 24 August, 2018 The rollout of lecture recording at the University is providing opportunities for us to share… University of the Highlands and Islands joins UniDesk 22 August, 2018 The University of the Highlands and Islands becomes the 9th member to join the UniDesk National… Teaching Spaces being upgraded to Windows 10 20 August, 2018 Windows 10 is currently being rolled out to Teaching Spaces across the University in readiness for… UX Service celebrates 1 year of achievements 19 August, 2018 The pilot User Experience Service, funded by the Digital Transformation Initiative, has been… Using digital technology to ease exam stress 17 August, 2018 An updated system to improve exam timetabling for students and staff has now been launched Introduction to Python 14 August, 2018 A programming course for beginners, Introduction to Python, is available to all staff and… BITS - Issue 21 out now 06 August, 2018 The latest issue of BITS, the Information Services Group magazine, is now available online. Electronic sharing of responses for GDPR 23 July, 2018 In order to meet GDPR legislation, the STU262 project has delivered a secure solution enabling… Development & Alumni and Data Compliance 23 July, 2018 Project to ensure D & A systems comply with recent changes in data management and security … 40 41 42 43 44 45 46 47 48 … This article was published on 2024-10-08
