The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to Expanding online learning with edX 19 October, 2018 We are expanding support for online learning by delivering MicroMasters programs. Annual upgrade of JIRA successfully completed 08 October, 2018 Upgrade of issue reporting software successfully delivered, with big thanks to our summer intern. GDPR Preparation for Applications Project Closure 08 October, 2018 Project to support the work required across Application Services to ensure compliance with the … Business Reporting & Analytics Service Enhancements 01 October, 2018 Enhancements for PowerBI, Enterprise Gateway & Worktribe Digitisation (Library) Process Analysis completion 01 October, 2018 Project to review current procedures and make recommendations for future direction is completed New Academic Blogging Service launched 29 September, 2018 Provision and support for blogging has been expanded by the development of a new Academic… Clearing 2018 - Another Succesful Year 24 September, 2018 Our Clearing project has successfully delivered for the 3rd year in a row Equality and Diversity in IT Awards 14 September, 2018 We are proud to have been shortlisted as finalists for two awards: Employer of the Year and… BI/MI Analysis Toolkit delivery 13 September, 2018 Our latest project to support BI users has delivered more material for them to use A warm welcome to new and returning students 10 September, 2018 Information Services extends a warm welcome to all new and returning students. … 39 40 41 42 43 44 45 46 47 … This article was published on 2024-10-08
