The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to ISG services over the holiday period 23 November, 2018 Information about our services over the holiday period. Innovative exhibition celebrates 100 years of Woman's Suffrage 22 November, 2018 A new exhibition will open at the end of November to celebrate the centenary of women being granted… Will it bite me? Media, licensing, and online learning environments 22 November, 2018 A new digital skills session has launched to raise awareness of licences, services and database… Wiki Loves Monuments 22 November, 2018 Over 1,300 open licensed images of Scottish scheduled monuments and listed buildings have been… Replay Scheduler launched 12 November, 2018 From 1 January 2019, lecture recording will happen automatically under the University’s new opt-out… Vinyl music catalogued 05 November, 2018 Over 100 diverse and unusual vinyl music recordings have been catalogued, making the collections… Essential maintenance of core IT services 05 November, 2018 There will be an essential maintenance event on Wednesday 14 November 2018. Learn Foundations Project 25 October, 2018 An initiative to improve the use of the Learn VLE for on-campus taught courses has commenced. Launch of the Digital Skills Framework 23 October, 2018 A tool to help staff and students develop their digital skills has been launched. Hope Park Counselling Centre System Procurement 22 October, 2018 A web based client management system has been procured to enable Hope Park Counselling Centre to… … 38 39 40 41 42 43 44 45 46 … This article was published on 2024-10-08
