The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to Improving Contact Points for Tier 4 Students 06 May, 2019 Introducing a Tier 4 Contact Point Flag and updated EUCLID screens to allow presentation of contact… 'We have great stuff' colouring book 03 May, 2019 An openly licensed resource created by University of Edinburgh students and staff for everyone to… BITS - Issue 23 out now 24 April, 2019 The latest issue of BITS, the Information Services Group magazine, is now available online. User Acceptance Testing Made Easy 22 April, 2019 ISG Applications presents its latest service: The User Testing Service. Student-Institution Partnership Winner 04 April, 2019 ISG Equality and Diversity Intern Dominique Green was announced as the winner of the Equate Student… Muslim belief and practice MOOC 04 April, 2019 Our new MOOC about the Sharia and Islamic Law launches in early May. MyEd Improvements on the way 29 March, 2019 A major collaborative project to review and improve MyEd for all users has recently delivered a… ISG Applications and the Student Timetabling Unit makes a strong partnership for service excellence 25 March, 2019 Exam schedules now available across a range of devices Student Record System (EUCLID) successfully upgraded 19 March, 2019 All environments fully upgraded to the latest version from Tribal Turning over a new leaf with Overleaf 15 March, 2019 The University of Edinburgh acquires Overleaf for the production of specialist documentation … 35 36 37 38 39 40 41 42 43 … This article was published on 2024-10-08
