The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to Let's Talk About Data 08 July, 2019 We are excited to introduce our online learners to the diversity of data in our upcoming MOOCs. &… Ada Lovelace Day 2019 - call for proposals 02 July, 2019 Submit presentation or workshop ideas for the University’s annual Ada Lovelace Day celebrations. Essential Maintenance of Core IT Services 02 July, 2019 There will be an Essential Maintenance event on Wednesday 10th July 2019. These events are… Sounding Out the Student Voice 25 June, 2019 Start of the Student Voice Platforms Pilot project Our International Shared Service 18 June, 2019 L-Universita ta Malta to join the UniDesk Service taking our membership total to 11! Herald Higher Education Award Success 10 June, 2019 Our work to embed Wikipedia skills in the curriculum has been recognised by the 2019 Herald Higher… Learn migration to the Cloud 04 June, 2019 A project is underway to migrate the current version of self-hosted Learn to cloud hosting provided… Blackboard Catalyst Award for Law and IS team 15 May, 2019 A team from the School of Law and Learning, Teaching and Web Services (LTW) has won a prestigious… Balance for Better: Recognising notable Edinburgh women 08 May, 2019 The theme of International Women’s Day 2019 was Balance for Better. In keeping with the spirit of… Global engagement with online learning open days 07 May, 2019 500 prospective online students from 88 different countries attended our live online learning open… … 34 35 36 37 38 39 40 41 42 … This article was published on 2024-10-08
