The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to Improvements made to School Programme and Quality System 17 January, 2020 A recent project has enhanced the School Programme and Quality System, used for quality reporting… Project plans to reduce data privacy risks 17 January, 2020 A new data protection tool designed to assess the impact of personal data misuse has been… ISG Innovation Programme Review Video Available 13 December, 2019 A video has been created which reviews the last four years of the ISG Innovation Programme. Getting Welcome Week ready at ISG 11 December, 2019 While it might seem far away, the lessons learned from this year's Welcome Week readiness… College of Arts, Humanities and Social Sciences embedding use of Workload Allocation Model 09 December, 2019 A Model system designed to help with the distribution of work at the College of Arts, Humanities… Video: Project Services ISG Team Portfolio Annual Review 2018/19 05 December, 2019 A video detailing the work of the Information Services Group Project Services team has been… College plans wider use of exam software in assessments 03 December, 2019 The College of Medicine and Veterinary Medicine is increasing the use of exam management software… Digital Footprint: if I Googled you, what would I find? 02 December, 2019 As we move around the online world we leave tracks and traces of our activity all the time: social… Project delivers personalised exam timetables for students 29 November, 2019 A major project which was recently completed has delivered improvements to the university exam… New MyEd designed to better support students 27 November, 2019 A project aimed at enhancing MyEd, the University’s user-centred portal, has recently been… … 31 32 33 34 35 36 37 38 39 … This article was published on 2024-10-08
