The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to Microsoft Teams training resources 29 April, 2020 With the vast majority of University staff and students now working and studying from home it’s… New free online course 'Making Blended Education Work' 29 April, 2020 Explore challenges and advance blended learning practices in higher education. #DigitalCitizen Campaign: Promoting Digital Wellbeing 29 April, 2020 The Digital Skills and Training team are continuing to promote the #DigitalCitizen campaign to… An Edinburgh Model for Teaching Online 16 April, 2020 To support colleagues in the shift to teaching more of our courses in new ways for semester 1, we… New case studies publication on using Wikipedia in education 16 April, 2020 Wikimedia UK and the University of Edinburgh are pleased to launch the new publication Wikimedia in… Critical courses made free to support NHS 09 April, 2020 The University of Edinburgh has made a number of its courses available online for free in a bid to… Online resource to aid pupils’ home learning 09 April, 2020 An online teaching and learning resource is being made freely available to support school pupils… LibGuide for Exams and Revision 09 April, 2020 The new LibGuide for Exams and Revision is live. Planning for a better supported Industrial Relationship Management 03 April, 2020 The University Industrial Relationship management (IRM) strategy is to be brought under a new… Building a better business intelligence toolkit 03 April, 2020 Business Intelligence tools QlikView and Qlik Sense are to be brought under central management… … 29 30 31 32 33 34 35 36 37 … This article was published on 2024-10-08
