The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to Azure AD Application Registration Requests Made Simple 08 February, 2023 The process has been simplified for requesting the registration and permissions of any new… Azure AD Application Registration Requests Made Simple 08 February, 2023 The process has been simplified for requesting the registration and permissions of any new… Need Help Hiring? Extra Support Available for Hiring Managers 02 February, 2023 Assistance is available to hiring managers who need to navigate the new recruitment process Stellar job completed – All Emails Moved to Office 365 for School of Physics and Astronomy 02 February, 2023 In a move to modernise and enhance the security of email services, all remaining externally hosted… Need Help Hiring? Extra Support Available for Hiring Managers 25 January, 2023 Assistance is available to hiring managers who need to navigate the new recruitment process Stellar job completed – All Emails Moved to Office 365 for School of Physics and Astronomy 25 January, 2023 In a move to modernise and enhance the security of email services, all remaining externally hosted… New Python vs. R Course - Share Your Expertise! 19 January, 2023 Share your feedback and expertise on Python and R programming to improve a new training course Develop your Data Skills in 2023 19 January, 2023 There are still places available on the Developing Your Data Skills Programme on various cohorts… Lunchtime Seminar January 26 2023 - Hear about the HR Data Feed for Schools 19 January, 2023 The Applications Directorate run a programme of Lunchtime Seminars to update colleagues and share… Winners Announced – IS Staff Photography Competition 05 January, 2023 The annual Information Services Group Photography Competition has announced two winners of the 2022… … 5 6 7 8 9 10 11 12 13 … This article was published on 2024-10-08
