The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to Successful Results Helpline for Offer Holders 13 September, 2021 ISG helped the University stand up a Results Helpline for undergraduate offer holders to ask… Getting Welcome Week ready at ISG 11 December, 2019 While it might seem far away, the lessons learned from this year's Welcome Week readiness… Streamlining quality reviews of teaching 28 September, 2016 Following on from a previous project to assess quality reporting procedures in the College of Arts,… £5 a month mobile contract 25 May, 2016 Following a recent Scottish Government procurement of mobile service supplies to Public Sector… 1 2 3 4 5 6 7 8 This article was published on 2024-10-08
