The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to New Automated Upgrades to Operating Systems Save Time and Effort 08 March, 2023 To keep operating systems supported and secure we regularly need to upgrade operating systems. A… Past and Present Student Staff Keep ISG Running 08 March, 2023 As the year ‘Marches’ onwards, the Information Services Group would like to highlight the student… More than 37,000 course results released to students with no outages 02 March, 2023 Staff and students appreciated speedy page load times and no outages, with the highest number of… More than 37,000 course results released to students with no outages 02 March, 2023 Staff and students appreciated speedy page load times and no outages, with the highest number of… Two Days to Go! Join the Staff Formula 1 Prediction Challenge 01 March, 2023 Staff in the Information Services Applications Directorate are invited to join the annual Formula 1… Count us in – Success with the New Voting Service 22 February, 2023 After partnering with Civica Election Services the first online election has exceeded expectations… Staff Engagement Survey is Now Open 15 February, 2023 The survey is a great opportunity for individuals to share their feedback and opinions. The results… Staff Engagement Survey is Now Open 15 February, 2023 The survey is a great opportunity for individuals to share their feedback and opinions. The results… How The Microsoft ‘Safe Links’ Security Feature Will Protect You 08 February, 2023 The University welcomes enhanced protection in Office 365 against malicious links and attachments. How The Microsoft ‘Safe Links’ Security Feature Will Protect You 08 February, 2023 The University welcomes enhanced protection in Office 365 against malicious links and attachments. … 4 5 6 7 8 9 10 11 12 … This article was published on 2024-10-08
