The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to Helping students attain highly desirable skills in project management 24 August, 2022 ISG's Project Management Office (PMO) has been delivering online training events to help… Student Records system Data Future(s) proofed 04 August, 2022 The Student Record system EUCLID has been restructured to augment the return of University of… Student Records system Data Future(s) proofed 03 August, 2022 The Student Record system EUCLID has been restructured to augment the return of University of… Student staff members land top graduate scheme offers after completing internships at ISG 03 August, 2022 Two talented and hardworking student Information Services (ISG) staff members and interns have… Student staff members land top graduate scheme offers after completing internships at ISG 22 July, 2022 Two talented and hardworking student Information Services (ISG) staff members and interns have… In safe hands: New Accident and Incident Reporting system launches 13 July, 2022 The University of Edinburgh’s Health and Safety Department has launched a new system to support the… In safe hands: New Accident and Incident Reporting system launches 13 July, 2022 The University of Edinburgh’s Health and Safety Department has launched a new system to support the… New Home! Collaborative effort helps to migrate databases from End-of-Life infrastructure 08 July, 2022 Teams from across the University of Edinburgh’s (UoE) Information Services department (ISG) and… Upcoming switch to Ultra Base Navigation is first step towards Learn Ultra upgrade 17 June, 2022 The Learn Ultra team are preparing to launch Ultra Base Navigation (UBN) on Tuesday 28 June. Bright future for UniDesk as service is transferred to new owners 17 June, 2022 It’s the end of an era but the start of a “bright future” for UniDesk as the service co-founded by… … 7 8 9 10 11 12 13 14 15 … This article was published on 2024-10-08
