The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to LTW put their best foot forward at the Edinburgh Winter Run 13 February, 2024 Colleagues from LTW were among the more than 500 University members attending who attended the… Events Management Community has relaunched at their first in-person event! 08 February, 2024 After 18 months of growing the Events Management Community, members had the opportunity to meet up… Migration of users onto the University Miro supported service. 08 February, 2024 Over 2,740 users of Miro to be migrated over the next month onto the new University centrally… Business School Customer Experience Improved with IRM 11 January, 2024 Areas of the Business School have aligned with the Industry Relationship Management Service to… Salter's Ducklings: How digital archives are being used for next generation of PhDs 27 June, 2023 Thanks to the efforts of staff in the ISG, digitally archived research into wave technology device… Need Help Hiring? Extra Support Available for Hiring Managers 02 February, 2023 Assistance is available to hiring managers who need to navigate the new recruitment process Bright future for UniDesk as service is transferred to new owners 17 June, 2022 It’s the end of an era but the start of a “bright future” for UniDesk as the service co-founded by… Building the future: People and Money Phase 2 rollout for Estates is huge success 01 June, 2022 The rollout of the People and Money (P&M) system has achieved another major milestone with the… UniDesk optimisation to improve and simplify service completed 20 May, 2022 A project to optimise the shared service management tool UniDesk has been completed and closed… Getting ready to make Welcome Week 2022 better than ever 20 May, 2022 Preparations are already underway to make the start of the academic year 2022/23 better than ever… 1 2 3 4 5 6 7 8 This article was published on 2024-10-08
