The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to Extensions and Special Circumstances Policy to Change 20 May, 2024 Changes to Exceptional Circumstances systems aim to improve overall marking and moderation… Get the best with the Wiki Upgrade 30 April, 2024 To improve security and efficiency, the Central Wiki Service is receiving a major upgrade. It just keeps getting better: EMC and EventMAP 22 April, 2024 On 16th April 2024, the Timetabling Team held a demonstration to Events Management Community… Why not get involved with the new Committee Management System? 18 April, 2024 Staff from across the University can now get involved with the new Committee Management System in a… One place for all: New central intranet for all ISG information. 11 April, 2024 A new centralised intranet to make inductions, communications, and finding information for current… New IS Alerts system improves user experience. 04 April, 2024 The shift from old technologies to Python has introduced a number of improvements for users of the… Problematic Payments: Improved Checking of Payments 25 March, 2024 The second part of automating University finances has been to improve the checking of invalid… Finance Flows: University Invoice Email Automation 25 March, 2024 As part of a wider project to make finance processes easier, this project automated incoming emails… Eventbrite partnership brings fantastic new opportunities for the Events Management Community. 14 March, 2024 In November 2023, ISG negotiated a new partnership with Eventbrite, bringing exciting opportunities… Discovering ‘Hidden’ Collections within the University Libraries. 29 February, 2024 Certain ‘hidden’ collections within the University libraries to be discovered, collated, and… 1 2 3 4 5 6 7 8 This article was published on 2024-10-08
