The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to HR Datafeed successfully rolled out to a second school 05 September, 2023 The Datafeed provides a curated feed of HR staff data to the school, which the school can then use… Watch: How The Curriculum Transformation Project Will Impact ISG 29 August, 2023 The online presentation “Curriculum Framework: Background and key points for ISG” was delivered on… Dangerous Ideas and Cyber Security Come Together this August 02 August, 2023 The University is committed to remaining at the forefront of both cybersecurity and the ethical and… July Round-Up - Projects Happening Across Apps 24 July, 2023 Read about the latest projects the Project Management Office staff are helping bring to life. From Storage Limits, to Sky is the Limit 18 July, 2023 Integration between Worktribe and a SharePoint Document Management System has greatly enhanced how… Salter's Ducklings: How digital archives are being used for next generation of PhDs 27 June, 2023 Thanks to the efforts of staff in the ISG, digitally archived research into wave technology device… We Need You! Help update the Committees Intranet Solution 27 June, 2023 University staff are asked to share their needs and ideas to help update the Committees Intranet… Salter's Ducklings: How digital archives are being used for next generation of PhDs 27 June, 2023 Thanks to the efforts of Apps staff, digitally archived research into wave technology device known… We Need You! Help update the Committees Intranet Solution 26 June, 2023 University staff are asked to share their needs and ideas to help update the Committees Intranet… Enhancements Coming to Edinburgh Research Explorer 26 June, 2023 A project has been launched to make the Edinburgh Research Explorer a more user friendly,… 1 2 3 4 5 6 7 8 9 … This article was published on 2024-10-08
