The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to Python Upgrade Project Slithers to Success 23 November, 2022 Upgrades to Python brings nineteen applications up-to-date and secure Join the Events Management Community: Learn, share and drive the future of events at the University of Edinburgh 23 September, 2022 Are you involved in planning, organising and running events at the University of Edinburgh (UoE)?… ISG staff member Stevie Allison completes mighty marathon hike for Macmillan Cancer Support 23 September, 2022 An intrepid member of ISG’s Service Management team has taken on a mammoth hiking challenge to… Join the Events Management Community: Learn, share and drive the future of events at the University of Edinburgh 22 September, 2022 Are you involved in planning, organising and running events at the University of Edinburgh (UoE)?… Huge success for 'better than ever' Results Days Helpline 21 September, 2022 A results day helpline and clearing call-centre has again been delivered efficiently and… Time(line) for a change: New tool developed for use in ISG SharePoint sites 21 September, 2022 A new SharePoint timeline tool has been developed by a member of The University of Edinburgh’s (UoE… ISG staff member Stevie Allison completes mighty marathon hike for Macmillan Cancer Support 21 September, 2022 An intrepid member of ISG’s Service Management team has taken on a mammoth hiking challenge to… Adapting systems for the new student support model 09 September, 2022 The University of Edinburgh's (UoE) student records system (EUCLID) has been adapted in… Helping students attain highly desirable skills in project management 09 September, 2022 ISG's Project Management Office (PMO) has been delivering online training events to help… Adapting systems for the new student support model 09 September, 2022 The University of Edinburgh's (UoE) student records system (EUCLID) has been adapted in… … 6 7 8 9 10 11 12 13 14 … This article was published on 2024-10-08
