The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to Bright future for UniDesk as service is transferred to new owners 17 June, 2022 It’s the end of an era but the start of a “bright future” for UniDesk as the service co-founded by… Have your say! And help us to enhance our student online communities 15 June, 2022 The University of Edinburgh (UoE) is so much more than bricks and mortar. It is at the heart of our… Have your say! And help us to enhance our student online communities 10 June, 2022 The University of Edinburgh (UoE) is so much more than bricks and mortar. It is at the heart of our… Scoop a student award for using Chinese, Japanese or Korean digital library resources 07 June, 2022 The Library subscribes to the CNKI databases China Academic Journals and China Doctoral and Masters… Building the future: People and Money Phase 2 rollout for Estates is huge success 01 June, 2022 The rollout of the People and Money (P&M) system has achieved another major milestone with the… Building the future: People and Money Phase 2 rollout for Estates is huge success 01 June, 2022 The rollout of the People and Money (P&M) system has achieved another major milestone with the… Saving Salter’s Duck: How we’re building better digital preservation 20 May, 2022 A collaborative effort across ISG has been launched to bring new life to a rather special “duck”… Welcome to the IRM: Trio of new teams and partners onboarded 20 May, 2022 A trio of new departments and partners are joining the University of Edinburgh’s hugely successful… Helping hand for students: Improvements to coursework Extensions and Special Circumstances system 20 May, 2022 Even more enhancements have been added to the University of Edinburgh’s Extensions and Special… University earns £22.6m in 2021 with the help of the IRM 20 May, 2022 The University of Edinburgh’s innovative and dynamic relationship management system is helping to… … 8 9 10 11 12 13 14 15 16 … This article was published on 2024-10-08
