The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to Excellence in equality and diversity 31 May, 2018 Our PlayFair Steps equality and diversity initiatives, in Information Services Group, have been… Let’s Get to Know… Karen Wilson 31 May, 2018 An introduction to one of our latest team members. Let’s Get to Know… Ross Marrins 31 May, 2018 An introduction to one of our latest team members. Times Higher Education 23 May, 2018 University of Edinburgh current staff and students now have access to Times Higher Education (THE)… Power BI Gateway Service 22 May, 2018 An exciting new service has been added for our BI users Business Engagement and the Enterprise Data Warehouse 18 May, 2018 An update on the continuing work being done by IS on our Enterprise Data Warehouse UniDesk Upgrade for St Andrews, Durham and Sheffield Universities Now Complete 11 May, 2018 Staff within the Applications Directorate at the University of Edinburgh are continuing to rollout… More Success with Practique in the Medical School 10 May, 2018 The Medical School continue to successfully develop their new exam assessment system, Practique The Refurbishment of MyEd 03 May, 2018 Information Services is currently working on an exciting project to provide a refurbishment to the… A MicroService for Personal Information 03 May, 2018 Further development of a new service to make updating personal information simpler and quicker for… … 43 44 45 46 47 48 49 50 51 … This article was published on 2024-10-08
