The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to BITS - Issue 20 out now 16 April, 2018 The latest issue of BITS, the Information Services Group magazine, is now available online. New University web search 12 April, 2018 The recently deployed University web search features enhanced ways to search content and access… IS Applications Lunchtime Seminar: Estates IS Transformation 11 April, 2018 Our most recent lunchtime seminar covered the Estates Transformation programme, which sees Estates… User Experience Showcase and website launched 09 April, 2018 The Digital Transformation User Experience programme has reached a significant milestone CAHSS Post-Offer Visit Days 05 April, 2018 The Main Library welcomed hundreds of new visitors, and offered library tours, during the 2018… Getting ready to deploy our new Student/Alumni Platform 30 March, 2018 The project to deploy the University's new Student/Alumni platform is now under way New Project : Business Reporting and Analytics Service Enhancement 22 March, 2018 A new project has begun to carry out analysis of the existing Business Reporting and Analytics… £1,100.42 raised for Book Aid International 18 March, 2018 Our annual library fines donation event, run in conjunction with ESCA to celebrate World Book Day,… Course Timetable Browser upgraded 09 March, 2018 Further improvements made to aid students and staff plan their courses of study and classes. It's time to get creative 06 February, 2018 We're looking forward to the range of innovative events being held across the University as… … 44 45 46 47 48 49 50 51 52 … This article was published on 2024-10-08
