The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to Animal Crossing digital exhibition 14 October, 2020 Engage with Edinburgh’s collections via the Animal Crossing video game. Ada Lovelace Day 2020 02 October, 2020 On Tuesday 13th October 2020, ISG teams are running a range of events for staff and students to… The University launches its first Professional Certificate with edX 24 September, 2020 The University of Edinburgh Business School has launched a new professional development programme… Learn Virtual Learning Environment service disruption 21 September, 2020 On Monday 21st September 2020, we experienced service disruption on Learn – our Virtual Learning… Edinburgh’s First Admissions Chatbot Launches 15 September, 2020 The University’s first admissions chatbot has been launched to support potential students… Supporting our new students - short transition courses 15 September, 2020 A suite of tailor-made short courses to support our new students with their preparations for… Digital Skills Programme – Semester 1, 2020 11 September, 2020 The Digital Skills Programme for Semester 1 2020 is now live. This year we have adapted our… ‘How-to' sessions for new students 08 September, 2020 Information Services Group are offering 70 ‘How to’ sessions for new and returning students during… EUCLID, the Student Record system, is being enhanced 25 August, 2020 This new project will fix existing issues in the student record system EUCLID. Staff in Student… Jira annual upgrade successfully completed 25 August, 2020 Each year we undertake a project to upgrade our project tracking, development and issue management… … 25 26 27 28 29 30 31 32 33 … This article was published on 2024-10-08
