The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to Virtual platform for large events 25 August, 2020 Contract signed with Eventsair for provision of digital platform for hosting large online events Unibuddy - An online platform that enables prospective students to chat with student ambassadors 25 August, 2020 A pilot has recently been launched to coincide with clearing. A Service Management team has been… Annual registration project introduces new online registration for students 21 August, 2020 The new annual registration process involves all students registering online each year to complete… Managing end of life of EUCLID physical servers 21 August, 2020 The server hosting the student records EUCLID database is being moved from physical servers to… Developing Your Data Skills Programme Graduation 2019-2020 19 August, 2020 Congratulations to the 84 professional services staff, academic staff, undergraduate and… Free Short Online Course: How to read a novel 05 August, 2020 Have you ever wondered how a novel is written? What are the building blocks of a good piece of… Postgraduate Online Learning Myth Buster 04 August, 2020 Since 2005 our online postgraduate degrees have been taught by lecturers and tutors who are leading… Student Interns adapt to remote working 31 July, 2020 In the academic year 19/20, the Digital Skills and Training team employed six student interns. The ISG Reading Group and anti-racism resources 30 July, 2020 Within the ISG, we have formed a new an online reading group to discuss books, articles and news… Project assesses accessibility of Applications Directorate sites 24 July, 2020 A review of websites and applications under the Applications Directorate has identified sites which… … 26 27 28 29 30 31 32 33 34 … This article was published on 2024-10-08
